Author Archives: Kathleen Atkins

Kathleen Atkins

About Kathleen Atkins

Kathleen Atkins is the Windows Secrets associate editor. She's also a freelance writer, editor, and photographer. Prior to joining Windows Secrets, she worked at Microsoft Press.

When Word and Windows stop talking

You can lose some cooperation between Word and Windows — and other conveniences, too — if you overzealously remove files from your computer or use the wrong cleaning product.

Lounge member hmbterry reports that he “used one of those cleaner programs” and lost his list of pinned and recent documents that used to be available to him through the Windows 7 Start menu. He wants his very useful list back.

Read More »

Dark view of keyloggers in the Lounge

The practice of keystroke logging comes under scrutiny at Windows Secrets this week.

Jan Bultmann’s Best Practices column, “Companies track Web use — and keystrokes,” notes how some employers use keylogging for monitoring employee behavior on company-owned machines. And the topic comes up again in the Lounge — for use at home.

Read More »

The perplexing powers of the IT administrator

These days, many companies make agreements with their employees regarding the business and personal use of mobile devices.

When the employee owns the smartphone and takes it with her when she quits, is the company within its rights to wipe the data on the mobile device remotely? After all, some of that data belongs to the company.

Read More »

Sometimes you wish your computer were joking

Trouble started with disappearing desktop icons and then cascaded into much worse. Then Windows 7 wouldn’t boot, and the error moved into a second drive, taking out the system’s XP boot loader.

Forum member Diogenes had some ideas about what he might have done to complicate the process of returning his computer to working order, but it still felt like a bad April Fool’s joke to him.

Read More »

The Chimera has other names: ask network admins

The mythical fire-breathing Chimera looked to the Greeks like a lion-goat with a serpent’s tail, but who’s to say she doesn’t look like a networked system today?

Lounge member axiomatica brought a year-old Windows 7 networking mystery into clearer focus this week after investigating a Teredo Tunneling Pseudo-Interface problem he’d had for a while. He got a helpful clue from Woody Leonhard in last week’s Top Story, “Caution: Bumps in the road to IPv6.” He learned there’s a connection between Teredo Tunneling and IPv6.

Read More »

Absence makes the heart grow anxious

Forum members have some pressing needs this week, and they know what to ask for.

They need training, tutorials, macros, status bars, and the return of missing e-mail messages.

Read More »

Slow is not always steady or winning

This week, more than one forum member expresses concerns about slow progress of tasks in Windows 7.

Forum member Real Woodworm thought at first that one payroll application was dragging down his network of Windows 7 machines, but he found the problem occurring with Excel and Word as well.

Read More »

So, where are all those files? Good question.

When you really need an undelete program, it’s usually dire straits. Use your computer as little as possible until you’ve loaded an undelete utility.

Happily, this week gave a number of forum members eureka moments as they solved their computing puzzlers with a little help from their forum friends.

Read More »

Didn’t work, but it sure should have

Some days (upon days), we spend more time working on our tools than on our work.

This past week in the Lounge, we see a heightened level of frustration. Post after post describes problems that arise after a software upgrade or hardware repair. Many of these queries are cleared up by helpful solutions, and the forum member happily gets back to work.

Read More »