Phone call scam/security warning
This past week I received several calls from someone claiming to be the "head technical department of Windows OS" to the effect that they received information that my computer had downloaded malware etc. and offered to help me clean this up. The first several times, I said that I'm not going along with this and hung up. Then I decided to play along to see what would happen.
Here's what was claimed at the beginning of the call: John Marshall, was calling about my computer service; they received info that my pc downloaded malware, unwanted programs, and malicious junk files while I was browsing on internet. Since I am registered owner of computer, they are obligated to help me clean out the malware, etc.
Here's what he directed me to do:
click start - all programs -- my computer - right click and select from menu Manage Computer / Event Viewer / to bring up list of "infections". select menu "View", deselect all filters except errors and warnings,
asked me to then count how many errors and warnings and tell him how many; over 100; He said "O Dear, O Dear, we'll help you".
he told me to open browser and type an entry into [URL] window; I asked what this will do? "The Tech dept can help you clean out malware, bad files." I asked how they know about my PC? Allegedly, their Win Tech Team got a survey report of my area showing my computer, and it's their responsibility as Windows OS technical department to help.... etc. etc. That's as far as I would play along. I'm sure the result of going along would be to delete essential files, take files from me, plant malware that would take over my computer, etc.
At that point, I challenged him, and said I'm stopping at this point. he kept wanting to "help" me, I hung up. I've filed a complaint with the FBI, but I don't think that has any effect.
I'm sure that everyone on this forum knows better than to buy into this, but we all know lots of people who aren't that savvy and who would be grateful for such an offer of assistance. Warn your friends and clients to not fall for this.
Wonder if they would "fix" a Linux PC?
If I get one of these calls, I might have to see how long I could string them along before they realize I am not using Windows, but Linux ;)
(I just use Windows on my work PC, and hardly ever for personal use).