I recently joined a local branch of a National educational organisation with a very fast growing membership (The University of the Third age (U3A)). Within the local branch there are many educational subgroups meeting weekly, bi-weekly or monthly. The national website allows the webmaster of each branch to place group and event information onto the local website.
By accident I became newsletter editor. Up to that point the then chair was editing the newsletter and printing it at home, an A5 booklet with about 3 sheets of A4 for 65 members. Membership is now over 150 and I do not have the time nor the print facilities to do this type of production and since about 65% of the membership had supplied an email address I suggested we consider emailing the newsletter - which is where the problem stated.
I was advised to use a piece of software called MailChimp. It was easy to cut and paste the email address and names into MailChimp and I then set up a basic 'hello is the email address right and do you want your Newsletter this way' email.
MailChimp removed duplicate emails addresses - husband and wife couples who shared the address - no problem. Then I received bounce-backs. MailChimp deletes these entries so no problem with the membership database but I do now have a problems with the bounce backs.
Most of the bounces were simple typos from reading the original handwritten address but I now have 10 emails where I have the correct address and it still bounces.
I know the 10 are correct. I got the owner to email me and I then replied. The owner confirmed that they had received my reply. So I cut and pasted the address from their email into MailChimp, sent the first Newsletter and these 10 bounced back again. Why?
I cannot see any pattern, there are 8 different ISP's with only hotmail appearing 3 times. One person in particular has said that I am not the only one who has this problem although most other people seem to be able to send to her. I have wondered if the emails which get through are replies but I did not think to ask that question, perhaps I should! Even so that does not define the basic problem with the email delivery!
I have ground to a halt - any ideas?
PS is this the right Forum for this query?