Quick training in MS Office for technicians
I work on customers who may have Office 2003, 2007 or 2010 versions of MS Office. The versions are immensely unlike each other. Unfortunately, though some exterior features of each may be the same such as location of user parameters, using them sometimes is immensely different. They also may require hours of user education & often they are not self-intuitive. I wonder if somewhere it is detailed that one can educate oneself as a semi-skilled user without spending hours. Any references you may have will be appreciated.
Educate a customer=an efficient customer; educate a technician=efficient technician & probably an efficient custormer!