Failed attempt to restore Toshiba laptop to factory settings
My daughter and son-in-law have a Toshiba Satellite A135-S4666 laptop that runs Windows Vista Home Basic. The machine has set unused in a closet for a couple of years since my son-in-law bought a newer laptop. Now my daughter wants to use the old machine, and they've asked me to reset it to its original factory settings.
I found the user guide on-line, and I've tried to follow the instructions for resetting the machine. That is, I've shut down the computer, then restarted it while holding down the 0 (zero) key on the computer keyboard. I'm supposed to see a screen that's supposed to walk me through restoring the machine. However, all I get is a loud, high-pitched pulsing alarm—not unlike a household smoke alarm. I've tried this twice with the same results. I've waited for as long as half a minute before I finally gave up. If this machine does not have the hidden partition with the files for resetting the machine, what can I do? My son-in-law never created any restore disks, and he does not remember his log-in password.
FWIT: The machine has two profiles. The second profile (my grandson's) lacks administer rights, so I can't even delete an old program without the password for the administrator (my son-in-law).