"Complex" doesn't mean it's hard for an experienced user
Originally Posted by jwitalka
Y'all are highly-experienced users, as are many of the frequent contributors on this forum. Perhaps you've forgotten, however, all the steps of learning (and all the time) that got you where you are today. Coming from a combined tech and instructional design background, I know how much of a gap there really is between the experts and the (relatively) inexperienced, and that the experts are the ones who have the hardest time appreciating the size of that gap and how daunting it looks. Also, having done backups since the days of floppies and tapes, I'm aware how much I've learned over time (so I'm pretty sure what your path to knowledge looked like).
Originally Posted by Medico
So please understand that "complex" is a relative term, and that using any backup software (whether file-based or image-based) involves a significantly greater level of complexity compared to just firing up Explorer and copying files. That doesn't mean that it's not easy for us, but we can't assume that it will be easy for everyone else.
I'm not arguing against imaging backups--I use them. What I am saying is that, while there was a point (about 4-5 years ago?) where my imaging program at the time was truly the best compromise of data security and ease of use that I could find (given my bias toward more data security than ease of use!), I no longer think that imaging for data backups is the easiest solution to learn how to use for those with only a few years' experience with computers. And let's face it--the reason most people don't back up at all is because they see it as being too difficult (even if they appreciate that it's important, in a theoretical way).
So by all means go the way "imaging only" if it works well for you (because it will work just fine), but perhaps be open to the possibility that "what's best for me" isn't necessarily "what's best for you" when dealing with less-experienced users.
Because, with backups, the "best" program is the one you'll actually use.
And that's really the only point I'm trying to make.