Windows 8.1 Update Error Code: 0x8007002
I also posted this question on Monday, April 21, 2014 in Eileens Forum. While I received a couple replies, including a link to a couple of Woody's recent articles, I have not received an answer nor have I been able resolve the issue on my own:
I am unable to get the Windows 8.1 update to install. The PC was originally a Win7 Pro desktop PC. Last summer (2013), I purchased the Win8 Pro upgrade at a local office supply store and it installed and worked fine. So did the subsequent online "upgrade" to Win 8.1 through the Windows store.
I successfully installed all the pre-requisite patches with associated re-boots and was finally offered the Win 8.1 update via the control panel Windows updates.
On my first attempt to install the Win 8.1 update, the error code was 0x80070057. I found the MS article on this code and used the dism.exe tool as instructed---but it reported no errors. However, the next try on installing the Win 8.1 update produced a different error code, this time the error code of 0x80070002. I have also tried the Mr Fix it tool for error code 80070002. Still no luck with getting the Win 8.1 update to install.
Through googling, I have disabled MS Defender (i.e. the only anti-virus on the PC) and also read solutions by individuals that claim to unplug all USB devices except the keyboard and mouse. I saw another post that another person's solution was to have only a single hard drive--so I opened the case and unplugged the 2nd back-up SATA hard drive. None of these solutions have worked. Even with all of the USB devices all unplugged, with the second hard drive disconnected and MS defender disabled, I still receive the 0x80070002 error code after the process is 23%-25% completed. This cycle has now been repeated 4 times--so at least I am consistent.
As I understand it, I won't be able to secure any additional Windows 8 updates after August 2014 (i.e. this date was originally May--but I have seen several sites stating the deadline was deferred to August) if I do not get the Windows 8.1 update to install. Should I have to start from scratch, my fallback position is terrible, as I would need to re-install the Windows 7 DVD that came with the original PC, then install the purchased Windows 8 Pro upgrade using the purchased DVD update, then go on-line to get the update to Windows 8.1 and then try the Windows 8.1 update again. If all of this is successfull, then I would need to re-install of all my software purchased over the last 2 years--including the pre-packaged software I initially purchased with the desktop. Even typing this process makes me upset.
Any one have a proposed solution to resolve the error code? JimC