Last night my laptop crashed, we couldn't get it past the startup screen. After sever tries, we could get into the advanced options, and we went to refresh, and says there's a problem, and it can't refresh, or reset.:eek: We can't get it to go in command prompt either.
I just made a back up, and it said to insert it, we did, and said it didn't recognise the device.
So, what can we do? I'm running Win 8.1, fully up to date. Should I pull the HHD out and try to get stuff off? Or is there a chance at saving my laptop?