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  1. Replies
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    Might have been caused by a power surge (AKA...

    Might have been caused by a power surge (AKA spike) in your mains power supply.
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    Actually, my yuk! comment re Norton might be...

    Actually, my yuk! comment re Norton might be dated, as in recent months I have seen fewer problems on customers' computers with Norton, especially "Norton 360". Nevertheless I am still not even...
  3. It should have been very clear from what I have...

    It should have been very clear from what I have previously posted that I was not referring to the smaller "reset" switch. In fact many newer computers don't have that "reset" switch anyhow.
    ...
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    [SOLVED] "Since a ethernet cable comes to my room" why...

    "Since a ethernet cable comes to my room" why don't you connect that Ethernet cable directly to your PC?
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    I totally agree. Norton? yuk! McAfee? puke! Can't...

    I totally agree. Norton? yuk! McAfee? puke! Can't say much positive about the other big-name AV packages either, except have had a very good experience with the free version of AVG (I have a licence...
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    I use SIW - System Information for Windows...

    I use SIW - System Information for Windows. I bought a lifetime Technician licence because I use it on customers' computers to discover not only passwords but licence keys and many other "secrets"....
  7. Too right mate!!! :D:

    Too right mate!!! :D:
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    That article is so old (Win98/ME).

    That article is so old (Win98/ME).
  9. Log in to your Hotmail account via webmail at...

    Log in to your Hotmail account via webmail at http://www.live.com/

    Once you are logged in to your Hotmail account you should be able to find the settings you need to use for WLM in the "Help" or...
  10. Actually, with Hotmail and Outlook.com, and...

    Actually, with Hotmail and Outlook.com, and almost all other email providers, you can choose to use either IMAP or POP3. The main difference is that with IMAP the messages, etc., are stored on the...
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    [SOLVED] You'd probably do well to leave well enough alone...

    You'd probably do well to leave well enough alone for the time being and see what develops.
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    That's all right wadtite, as you say to an Aussie...

    That's all right wadtite, as you say to an Aussie anyone from the USA is a "yank", and anyone from England is a "pommie" (no offence intended). It's a bit odd, as Aussies don't seem to have special...
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    See also this thread: How do I transfer files...

    See also this thread: How do I transfer files from an old Win 7 computer to a new running Win 8.1 Professional, in particular my #42 post about using a "SATA/IDE to USB Adapter" to copy user-data.
  14. Sometimes I have taken the HDD out of the...

    Sometimes I have taken the HDD out of the customer's old PC and connected it to the new PC with a "SATA/IDE to USB Adapter". They are quite cheap, mine cost me about AU$25.
  15. Yes - that is it is a lot less trouble than...

    Yes - that is it is a lot less trouble than replacing the motherboard. I have used the method on a number of seemingly dead motherboards. In almost all cases it has worked.



    Certainly many...
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    [SOLVED] Look at Windows Logs\System and Windows...

    Look at Windows Logs\System and Windows Logs\Application
  17. No, not the switch on the PSU at the back; I mean...

    No, not the switch on the PSU at the back; I mean the power-on switch at the front of the PC, the switch you normally use to boot the PC. Just press and release it 8-10 times.
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    Correct according to exactly whom? Don't get...

    Correct according to exactly whom?

    Don't get me wrong. I am not "having a go" at anyone in particular, but these days there seems to be over-dependence on spell-checks.

    I don't want to lose my...
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    It is "exercise" (yanks don't understand English...

    It is "exercise" (yanks don't understand English properly so might spell it with a "z", "exercize"), and "drivers" not "driveers". Hey, you're ahead - you got "futility" right! :lol:
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    In the present context we are discussing ways of...

    In the present context we are discussing ways of copying user files (i.e. typically files the user has stored in the "Desktop", "Documents", "Music", "Pictures", etc. folders under the user's...
  21. No highlighting of double letters in my Firefox...

    No highlighting of double letters in my Firefox either. Don't have Pale Moon.

    Run malware scans lately?
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    I see Chrome acting up on many customers'...

    I see Chrome acting up on many customers' computers. It is almost always caused by bad extensions that have somehow snuck on.
  23. Close any open browsers then go to Control...

    Close any open browsers then go to Control Panel\Internet Options

    On the "Advanced" tab scroll down to the "Security" section then untick any SSL boxes and ensure all the TLS boxes are ticked....
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    I agree that running registry cleaners is...

    I agree that running registry cleaners is generally a bad idea. However, I have found it necessary to do so on many customers' computers, particularly after removing serious virus/malware infections....
  25. Certainly not. In step 1. the mains power lead is...

    Certainly not. In step 1. the mains power lead is disconnected from the computer's power supply unit, and remains disconnected until step 5.

    The purpose of short-circuiting the CMOS battery...
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