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    It does help, indeed! Thank you for the thorough...

    It does help, indeed! Thank you for the thorough and very enlightening response!
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    TeamViewer vs MSRA

    I recently had opportunity to use TeamViewer to help a client who lives far from me. It was my first experience with it, and it went very well. I used TeamViewer on a recommendation I got from within...
  3. That helps explain the situation. Seems odd that...

    That helps explain the situation. Seems odd that Microsoft would release a key product with that serious a limitation. It's like they don't take safe browsing very seriously.
  4. That's a great suggestion. I'll give 'em a call....

    That's a great suggestion. I'll give 'em a call.

    This whole thing about Edge and Norton still seems a bit odd. Part of my initial question was to ask if anyone knows what's behind it—that is, are...
  5. Yep, I found IE-11 with no trouble. Thanks.

    Yep, I found IE-11 with no trouble. Thanks.
  6. Comcast, Norton Security Suite, and Edge browser

    My ISP is Comcast/Xfinity, and they offer the Norton Security Suite at no charge. I've taken the offer, and so has my 87-year-old tech support "customer" who lives two states away. My friend just got...
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    My wife says to thank you, Graham, for the tip!...

    My wife says to thank you, Graham, for the tip! She seems to be getting her email now, and she greatly appreciates your help.
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    A few messages have come in, but not as many as...

    A few messages have come in, but not as many as she expected. At least we can see some progress. We'll watch over coming days. Thanks for the tip!
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    Thank you, Graham! POP was turned off here, too,...

    Thank you, Graham! POP was turned off here, too, and I've turned it on. Should I expect to see lots of missing emails to now appear on the iPad, or should I simply expect new messages to show from...
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    Live.com email trouble

    My wife has used the same email address for years: (e.g.) abcdef123@live.com. She typically sends and receives mail on her original iPad using the standard Apple Mail app. She can also send and...
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    Search does not work

    A friend has told me that she can't find files on her Win7 machine with the Search box. She presses the Start (Windows) key, types something into the Search box, and hits Enter. Nothing returns. At...
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    Yeah, Joe ... that's what my wife recommends. And...

    Yeah, Joe ... that's what my wife recommends. And why not get a new machine? Better, faster processor; maybe an SSD for not too much money; the only reason to go the DIY route is that it could be fun...
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    Just a comment about laptop batteries in general....

    Just a comment about laptop batteries in general. Back in 2005—oops, make that 2007—my wife and I bought our first laptop (a Gateway) at Office Depot. The sales associate warned us that laptop...
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    Today I took the machine to a local computer...

    Today I took the machine to a local computer repair shop. This guy seems quite legitimate—has been in business at his storefront location for several years. I described the situation and my attempts...
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    Thanks, Coochin—Tried your tip, but nothing...

    Thanks, Coochin—Tried your tip, but nothing happens.
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    RockE, I followed your tip exactly—pulled out the...

    RockE, I followed your tip exactly—pulled out the battery and the charger; held the on/off switch for 30+ seconds, then pressed the on/off switch ten times. Sorry ... no joy.
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    I pulled out the hard drive and the RAM chips,...

    I pulled out the hard drive and the RAM chips, plugged in the power source, and ... nothing. No splash screen or boot menu. The multimeter seems to show that the cord between the wall outlet and the...
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    Oo-o-o ... thanks! I might have to try that!

    Oo-o-o ... thanks! I might have to try that!
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    Laptop won't start up

    I'm working on a Toshiba laptop (Win 7 Home Premium) that won't turn on. It started out as a gift to our granddaughter a few years ago (July 2010). We later gave her a newer one, and this one went to...
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    Maybe I simply need to leave it running Windows...

    Maybe I simply need to leave it running Windows overnight. I'll try that. Thanks, everyone!
  21. Please forgive me, Berton! And forgive me, all of...

    Please forgive me, Berton! And forgive me, all of you who tried to help! :p I was in a hurry when I posted that last one.

    The answer was a little complicated—I'll do my best to relay the answer...
  22. Thanks, everyone, for your very helpful...

    Thanks, everyone, for your very helpful responses.

    I now have a little more information. I tried Calimanco's advice (removing from Safe Mode), but that led to yet another error. I rebooted in...
  23. How do I remove drivers for printers no longer installed?

    My client's Windows computer (now with Windows 10 after a surprise installation last Monday!) has two old Canon printers that appear in his list of installed software in Control Panel. I've tried to...
  24. Forgive me for not updating my post and this...

    Forgive me for not updating my post and this thread. I took JJ Detroit's advice and took my problem to HP's forum. There I made contact with an HP employee who communicated to me over a private...
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    Maybe that's the problem. I use the Mac side far...

    Maybe that's the problem. I use the Mac side far more often, so Windows isn't "alive" all the time. Maybe if I were to leave Windows up more often it'd get those updates.

    Thanks!
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