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    access denied on manual reset - I think I will...

    access denied on manual reset - I think I will start all over with a reload
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    I used the automatic (two times and did a reboot)...

    I used the automatic (two times and did a reboot) will try the manual reset next.

    when I open Windows Update the picture below is what I see. It does not show all the times I have tried to...
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    thanks, but it is still checking for updates, no...

    thanks, but it is still checking for updates, no results. It doesn't even show the date under last time checked. All of our other computers in the house updated with no problem, except my desktop. ...
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    Windows 7 Updates

    I was gone and my computer was in sleep mode last week when updates came out. After getting home, the first thing I did was run check for updates. All it keeps doing is checking, checking and...
  5. I have seen this problem so many times, people...

    I have seen this problem so many times, people bring me their computers to clean up the mess caused by rogue anti-virus, and I have always been successful with Malwarebytes' Anti-Malware. I run...
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    Yes! That is exactly what she did, she had to...

    Yes! That is exactly what she did, she had to manually set it up. We had tried the manual method before and it did not work, she later tried it after Charter changed the SSID and Key and then it...
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    PROBLEM SOLVED! For some reason a call to...

    PROBLEM SOLVED! For some reason a call to Charter fixed the connection problem, all I know is that they gave the network a new name and a new key, not sure if Charter did anything else at their...
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    Thanks for the link to TeamViewer - She...

    Thanks for the link to TeamViewer -

    She called late last night, I checked the driver for the Broadcom device and it is the latest from hp. We uninstalled it and reloaded it with the driver from...
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    and thanks for the link - I downloaded the driver...

    and thanks for the link - I downloaded the driver from hp and will give that a try
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    Thanks for that thought! I had previously...

    Thanks for that thought! I had previously uninstalled the driver, on reboot windows loaded the same driver back

    I just read that some people have had a problem with the driver and had better luck...
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    Sorry, the laptop is a Compaq Presario C500,...

    Sorry, the laptop is a Compaq Presario C500, Intel Pentium processor (2.4), 1,024 Ram (I advised her to add more ram), the wireless is a Broadcom Wireless LAN and the driver supports 802.11i/WPA2. ...
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    I am beginning to wonder if her wireless device...

    I am beginning to wonder if her wireless device is going bad? But if so, why does it connect to unsecured networks?
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    It is 32 bit and yes I am familiar with Log Me In...

    It is 32 bit and yes I am familiar with Log Me In

    also I have used CrossLoop before - anything is better than telling her over the phone what to do, I always like seeing it for myself
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    Correct, it will not connect to an encrypted...

    Correct, it will not connect to an encrypted network at this time. Initially it did connect to WPA PSK TKIP, but on another network with WPA PSK TKIP it would not connect, or any secured networks...
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    yes, we have the sunburst on the network in the...

    yes, we have the sunburst on the network in the task bar and no it does not allow you to put in the key - Windows 7 detected the Broadcom wireless device and gave it a driver, then it had an update...
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    Only the unsecured network turns up under manage...

    Only the unsecured network turns up under manage connections, removed it, still cannot get on to her secured network
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    The signal shows strong on the connection she...

    The signal shows strong on the connection she wants to use, but no it does not ever let her connect, in fact it will not even let her put the key in in order to connect
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    I understand and appreciate that Also, I...

    I understand and appreciate that

    Also, I forgot to mention I disabled the windows firewall, rebooted and tried to connect thinking it could be a firewall problem, but nope - still would not...
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    Yes, it will connect with an ethernet connection...

    Yes, it will connect with an ethernet connection

    But, she has a short cable and wants to use the wireless connection.
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    Two weeks ago I installed Windows 7 Professional...

    Two weeks ago I installed Windows 7 Professional for a friends daughter on her laptop . The purchase was from Microsoft's deal for students. The previous version was Vista, I did not do an upgrade,...
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    So far I have been lucky (knock on wood) and not...

    So far I have been lucky (knock on wood) and not been hit with any of this scareware. But, I have had to fix several of my friends computers that managed to get infected with this malware. Only one...
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    I also tried it out when it first came out, and...

    I also tried it out when it first came out, and ended up removing it. I do recommend using Secunia Personal Software Inspector, it focuses on programs that need an update for security reasons.
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    I bookmarked the link to TvDebug (how to disable)...

    I bookmarked the link to TvDebug (how to disable) this is good to know, but I think I will uninstall Zone Alarm and use the Windows firewall and block outbound as Joe suggested. Good computing...
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    I am using Zone Alarm free firewall in Windows 7,...

    I am using Zone Alarm free firewall in Windows 7, in fact we have 3 computers with Windows 7 all using Zone Alarm for the firewall.

    I was noticing the hard drive light on one computer with a lot...
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    I have 2 nVidia Geforce 7900 GTX 512mb video...

    I have 2 nVidia Geforce 7900 GTX 512mb video cards, and the upgrade adviser told me I could not use Aero interface. In fact, the upgrade adviser suggested I upgrade my video cards. I laughed...
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