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    Thanks for your suggestion, Jim. As bbearren...

    Thanks for your suggestion, Jim. As bbearren noted above, I have tried it.

    What has happened since my last update: we're off to yet another new location where I will sign up with a new ISP. Once...
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    Thanks to both of you. I'll do some USB port...

    Thanks to both of you. I'll do some USB port re-arranging to have the UPS properly connected in a more elegant way. In our recent move, now realize I somehow had not connected the old one with a...
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    Hi all, here's the update... Installed new...

    Hi all, here's the update...

    Installed new modem (which I believe must be a combo modem/router). It has made only a very slight improvement. I'm now sure that the issue lies with our provider and...
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    Paul, I suspect you're right about its...

    Paul, I suspect you're right about its whereabouts! I'll likely try Fascist Nation's suggestion down the road when I have to detach the new UPS for some reason. Guess it won't hurt, but right now I...
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    UPDATE Well, it's finally done. Given I kept...

    UPDATE

    Well, it's finally done. Given I kept getting a warning about the unit and not just its battery not working, I ordered and am now setting up a new identical APC unit.

    I have 1 further...
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    Hi guys, Just got off chat with Century Link...

    Hi guys,

    Just got off chat with Century Link ISP. Agent thinks we have an old modem and is mailing us a new one, arriving Saturday. She seemed very confident this would correct the problem and I...
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    Thanks so much, dclausse. Will post results. ...

    Thanks so much, dclausse. Will post results.

    Linda
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    Realize there are a number of other positive...

    Realize there are a number of other positive suggestions just added (thanks), but thought I'd better run a speed test first for more info. Just ran it with Flash disabled. Here's link to results:...
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    Will need to spend more time with these recent...

    Will need to spend more time with these recent and again helpful responses to be sure I understand them fully.

    One clarification to my fellow Floridian, bbearren: the condo shares TV cable, but...
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    It didn't really seem to me to make much...

    It didn't really seem to me to make much difference, Sudo15, so I must not have made myself clear. Sorry. The desktop ping matched the laptop ping (average 2 ms) when I disabled Flash. Is that a good...
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    Well, after reviewing all posts from all you...

    Well, after reviewing all posts from all you helpful guys and trying out so many suggestions, I have come to the conclusion that the issue lies mainly with our ISP, CenturyLink. They are a...
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    Yes, Clint, I agree. Given what's been going on...

    Yes, Clint, I agree. Given what's been going on with it, I too have just decided it's not worth pursuing a new battery. Have been pricing new units and will find the best "deal" and go for it. Unit...
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    Interesting. Maybe things are worse than I'd...

    Interesting. Maybe things are worse than I'd hoped.


    Paul, do you mean plug everything into a wall outlet, bypassing the unit? Not sure what you mean by "test". Am I testing the unit or ...???...
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    Thanks, holdum333! Really appreciate the help....

    Thanks, holdum333! Really appreciate the help. And as for confusing me, not a problem at all. I am just really glad you are so willing to help and to offer so many suggestions. Everything is great...
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    Oops, my previous post was done before I noticed...

    Oops, my previous post was done before I noticed a couple of replies so...

    Jim, thanks re. selective Flash disabling. Will see if I can find that program. No problem re. forgetting name - you at...
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    Jim, 2 things: 1. I had read the link in...

    Jim,

    2 things:

    1. I had read the link in holdum333's #10 post and it suggested checking your internet connection by typing "ipconfig" in the command prompt window; then, typing the resulting...
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    Positive suggestion, Jim. I will try it to see if...

    Positive suggestion, Jim. I will try it to see if speed improve. Problem is it can only be a temporary solution as the online sales training product we sell is still, unfortunately, Flash based!
    ...
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    Now the desktop is having the same issues. I just...

    Now the desktop is having the same issues. I just tried to determine download speeds on it using ping test in holdum333's post #10. It kept failing/timing out. Here's a screenshot:
    46170

    Does...
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    Oh, now I understand. Sorry for missing your...

    Oh, now I understand. Sorry for missing your point, sudo.

    Linda
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    Oh, now I understand. Sorry for missing your...

    Oh, now I understand. Sorry for missing your point, sudo.

    Linda
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    Got it. Thanks, Paul. One final...

    Got it. Thanks, Paul.

    One final question/concern: this morning, when I turned on APC and then computer and monitor, neither started. When I moved their plugs out of the unit's battery backup...
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    Lots more ideas...thanks so much to everyone. I'm...

    Lots more ideas...thanks so much to everyone. I'm going to take a break before doing all this checking and post back once I have checked.

    A couple of quick replies to Sudo: have not tried defrag...
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    Hey, another familiar "face" - hi CLiNT, and...

    Hey, another familiar "face" - hi CLiNT, and happy 2016. Will try your suggestion, thanks.

    More thinking on this end...we have moved recently. This started only after our move. Our new rental...
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    Great advice, Paul. Thanks. I've been getting...

    Great advice, Paul. Thanks.

    I've been getting this message lately (since the "new" beeping and flashing battery light started). Does this mean I will need a new unit or is it just APC trying to...
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    Wow...and again, wow! A virtual treasure trove of...

    Wow...and again, wow! A virtual treasure trove of suggestions to try. Thank you all!!

    A little more info from my end and some responses to you:

    Yes, it is wi-fi, but no new devices added. PC is...
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