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  1. Agreed- sudden slowdowns are usually caused by...

    Agreed- sudden slowdowns are usually caused by malware. When I come to a home where someone is running Vista/7/8, the first thing I check is Control Panel, Programs and Features, and then sort the...
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    My base of Windows 8 customers is admittedly...

    My base of Windows 8 customers is admittedly rather small (probably about 30 out of 1000) and understandably my Apple customers are even less (about 5); but since Windows 8 came out, I have removed 2...
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    The original post says "She is now required to...

    The original post says "She is now required to enter an Outlook password before the computer will boot up," I wonder if this has anything to do with the Microsoft Outlook program. If she created a...
  4. "telling me that I am using an out-of-date...

    "telling me that I am using an out-of-date browser, and to update it to improve my 'experience'."

    An ad-based recommendation, and dangerous to take seriously... I have never had a problem ignoring...
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    If I have read the thread right, and you have...

    If I have read the thread right, and you have done all the testing you've mentioned, there are three possible culprits: the three things that are in common in all your tests:

    1. any peripherals or...
  6. Fred, you didn't mention the option of creating...

    Fred, you didn't mention the option of creating separate standard and administrator accounts and doing your work in the standard account. This isn't practical with Windows XP, but I have used it as...
  7. First, forget the memory. 3.2G is the maximum a...

    First, forget the memory. 3.2G is the maximum a 32-bit system can address, so most likely the computer has 4G installed. In any case, most of it will be rarely used.

    What you haven't said is...
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    I've done a lot of data recovery over the years,...

    I've done a lot of data recovery over the years, usually with dying drives... but it sounds like the first piece that needs extra emphasis is that you need to shut down that computer and disconnect...
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    I am using Office 2000 Premium on my home machine...

    I am using Office 2000 Premium on my home machine (running Windows 7). I know that Outlook won't work right, so I don't use that, but the other applications seem to work fine, and with the...
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    I would echo most of Bill's recommendations,...

    I would echo most of Bill's recommendations, except to prioritize:

    SP3 is first. Without it you are not getting all the security updates that your anti-malware programs are assuming are there. ...
  11. You mentioned Firefox, MSE, and Windows Updates,...

    You mentioned Firefox, MSE, and Windows Updates, but you forgot to mention the important ones: if you have Flash or Java on your system. If you have one or both installed, and they are NOT...
  12. For the average user, the place likely places...

    For the average user, the place likely places they use Java are with most of the HP Printer/AIO software, and Facebook games. So removing Java is not practical for them. So though about 90% of the...
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    Hardware involvement? - agreed. Running CHKDSK...

    Hardware involvement? - agreed. Running CHKDSK /F (and sometimes /R) has cleared up well over 80% of the bizarre happenings in my experience. Should be step 1.
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    In addition to making sure your AV program is...

    In addition to making sure your AV program is up-to-date and doing regular scans, you need to make sure your Windows security updates are happening and the third-party programs you use. 90% of the...
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    Maybe I'm missing something, but neither the...

    Maybe I'm missing something, but neither the article or any of the comments mention the first thing I always check when the Welcome screen stops with the user login and there is no password. 99% of...
  16. 90% of the viruses I deal with are caused by...

    90% of the viruses I deal with are caused by exploits in Java, Flash or Adobe Reader. I have to remind people that almost all updates they were prompted about in these programs are security updates....
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    Don't know if you tried it, but for virtually any...

    Don't know if you tried it, but for virtually any kind of IE browser issue, I automatically go to Tools, Internet Options (or Control Panel, Internet Options) to the Advanced tab and click RESET. ...
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    It sounds like you did everything ok with what...

    It sounds like you did everything ok with what you had. Most of the 74 updates were included with SP3 and the 100+ are since then... (SP2 updates to you to 2004 and SP3 to 2008.) I use homemade...
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    A couple of notes: While I agree with killing...

    A couple of notes:
    While I agree with killing "speed launchers" and "auto-updaters" like Adobe Reader and Java insist on. I do it on my own machine, but leave the auto-updaters on anyone else's....
  20. I haven't tried the tool yet, but it won't...

    I haven't tried the tool yet, but it won't improve on the procedure of pulling the drive and attaching it to another system unless it can also do boot sector repair and replace infected system files....
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    Another thing to try (in case important system...

    Another thing to try (in case important system files are corrupted; but after trying the above steps) would be a repair installation. Boot from an XP SP3 CD (the same kind as your Windows...
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    If CHKDSK completes the process ok, then you can...

    If CHKDSK completes the process ok, then you can try a couple other things:
    1- from the Recovery Console, run FIXMBR and FIXBOOT to rewrite the boot sector.

    2- from either the Recovery Console,...
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    You need to know which kind you need (the license...

    You need to know which kind you need (the license will tell you). I use 7 Windows XP SP3 discs:
    -XP Pro (for almost any XP PRO license)
    -XP Pro Upgrade (if it was installed as an upgrade)
    -XP...
  24. WILL IT SLIPSTREAM/DOES IT NEED TO? is the...

    WILL IT SLIPSTREAM/DOES IT NEED TO?

    is the biggest question I have - will the person's repair tools on their computer's recovery partition or the installation DVD still work after upgrading?
    ...
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    FORGOT THE BIG FIX. In my repair experience,...

    FORGOT THE BIG FIX.

    In my repair experience, CHKDSK /F (or /P in the XP Recovery Console) fixes the majority of non-booting problems (unless a virus is responsible), and if it returns an error it...
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