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  1. #1
    Star Lounger
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    Empty junk mail folder causes PC reboot (Outlook 2003 SP2)

    When I right-click on the Junk E-mail folder and select "Empty Junk E-mail folder" to empty the junk mail folder, the PC reboots. The dialog box comes up to show the folder is emptying, but only gets a bar or two and then the PC shuts down and reboots.
    Does anyone know what could cause this to happen?
    Any help will be appreciated.

  2. #2
    Uranium Lounger
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    Re: Empty junk mail folder causes PC reboot (Outlook 2003 SP2)

    RuthArg, are you on a standalone Outlook or Exchange mail server system?

    Is your virus scan software up to date? Have you tried help | Detect-&-repair, and have you updated to the latest MS security releases for Outlook?
    -John ... I float in liquid gardens
    UTC -7ąDS

  3. #3
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    Re: Empty junk mail folder causes PC reboot (Outlook 2003 SP2)

    We are on MS Exchange Server system. Also we are up-to-date on our virus scan software AND on the MS Security releases for Outlook.
    Do you know anything about the reliability of Detect&Repair after an Office service pack and subsequent security patches have been applied?

  4. #4
    Uranium Lounger
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    Re: Empty junk mail folder causes PC reboot (Outlook 2003 SP2)

    > Do you know anything about the reliability of Detect&Repair after an Office service pack and subsequent security patches have been applied?

    It's stable, but doesn't resolve all problems. But before using it let's try a couple of things (make sure you have saved anything you need to keep):

    1. Switch to Folder View in Navigation Pane, and clean out any items under Sync Issues and it's child folders
    2. Close Outlook and all Outlook windows and processes including PDA synchronization helpers
    3. Open Outlook Web Access (OWA), clear out all Junk Mail from there; go to the deleted items folder in OWA and delete all items permanently, go to the Recover Items option in OWA and permanently delete all items in there

    Reopen Outlook and post back if the problem persists.
    -John ... I float in liquid gardens
    UTC -7ąDS

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