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  1. #1
    Star Lounger
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    IIS6 or other service error

    I have a production server (IIS 6, win2003 server - web edition) and a test server (IIS 6, win2003 server - web edition). Recently (less than 8 months), I started to get a 'file' error, of a sort. The test server does not display this behavior. I develop on the test box then upload to the production virtual server. The 'error' is this: I upload a file to the live folder, then run IE and check the site for errors (yes, even after checking on the test site first! Kinda ana- butttt,,,,,,grin). The site occasionally does not show the updated file. I do the ctrl+F5 to clear the cache, which usually does the trick. Occasionally, this does not work and the old file still displays. I have even gone as far as deleting the file from the folder, new IE browser, several ctrl+F5's, reboots to my workstation, et al. the old file still displays! I go to my co-worker's desk and the non-existent file is still displaying. I should be getting a file not found error. Where is it getting this file from? It is not in the folder and there is no apparent cache to hold it. I have resorted to adding a character to the end of the file name to get the newer file to display. This is not the correct way to work or maintain a live site. I have checked every IIS option, check box, et al, and cannot find a cache option. I am now exploring the possibility of other services or the file services or ?? Has anyone encountered this issue and is there a correct way to fix this behavior. To date, this only occurs with some pdf's and xml files. TIA for any help.

  2. #2
    Platinum Lounger
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    Re: IIS6 or other service error

    Have you gone to the server in question and done one of the following:

    1) Start | Run | iisrest

    or

    2) Start | Run | inetmgr and form the next window (IIS) stopped and started the default website

    It may be a case of clearing out the server caches...worth a try <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>
    Jerry

  3. #3
    Star Lounger
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    Re: IIS6 or other service error

    I just finished trying both commands. The file still loads from some hidden, mystical, or nether realm of bitland. I added one character to the file, saved, new browser, ctrl+F5, same results. I am open to any other help. I did ask the server team if I could get them to do a cold reboot. WOW, the decibel level was awesome! It is on a virtual! Do you have ANY idea how many sites would be down!!! ..... I did not know I could make myself so small as I silently crept out of the server room (grin).. Well, I did have to at least give that a try (LOL). Any other suggestions?

  4. #4
    Super Moderator jscher2000's Avatar
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    Re: IIS6 or other service error

    Could there be an intermediate cache, for example, on a proxy server?

  5. #5
    Star Lounger
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    Re: IIS6 or other service error

    Yes, we do use proxy servers. These servers are not within our control. I will try asking the proxy team, but, shouldn't the issue be with all files, not just pdf's and xml's? The ^F5 refreshes the asp, et al, just not the pdf's and xml's. BTW, I have noticed within the last several maintenance updates, the issue is now mainly with the xml's and if I go to the production server and manually ^F5 the xml, the site works fine. I don't explain it, I just use it (grin). Thank you for your post. JL

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