Results 1 to 4 of 4
  1. #1
    Star Lounger
    Join Date
    Mar 2002
    Location
    Sherbrooke, Qc, Canada, Quebec, Canada
    Posts
    58
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Word & Excel won't start (Office 2000)

    Hi,

    A client of mine called me telling me that her word and excel 2000 won't start.
    She also told me that she received a message while starting her computer saying something like "CPU problems", but the computer would still work fine except for Word & Excel.

    She also uninstalled both software and reinstalled them but still has the same problems.

    Oh yeah, the rest of office apparently works fine though...

    I didn't get the chance to work on the computer myself just yet but I was wondering if anyone had any bright ideas.

    I know it's not much to go on but I don't have much to go on myself, you know how end users sometimes have problem explaining details of the problems they have.

    (The problem is behind the keyboard..... the person picks up the keyboard and looks behind it... <img src=/S/blowup.gif border=0 alt=blowup width=60 height=60> )

    Anyways, if you have any ideas, please let me know

  2. #2
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,571
    Thanks
    5
    Thanked 1,056 Times in 925 Posts

    Re: Word & Excel won't start (Office 2000)

    What OS? Has she checked the event logs? Is there any error message when she tries starting word or excel? Has she run the usual a/v and anti-malware scans?

    Joe
    Joe

  3. #3
    Star Lounger
    Join Date
    Mar 2002
    Location
    Sherbrooke, Qc, Canada, Quebec, Canada
    Posts
    58
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Word & Excel won't start (Office 2000)

    Finally, I had asked her to scan her computer and she discovered that her AV wasn't there anymore.
    She re-installed it and everything works fine now.
    Oh and BTW it's not a virus either, I finally got the chance to check it out and Symantec discovered nothing, neither did AVG free that I installed just to get a second opinion.
    Her AV does a scan at the start of word or excel and since it wasn't there anymore, the 2 software got stuck.

    Weird problem but at least it's solved now.

    Thanks

    Cheers <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>

  4. #4
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,571
    Thanks
    5
    Thanked 1,056 Times in 925 Posts

    Re: Word & Excel won't start (Office 2000)

    Thanks for posting back. Glad it is worked out.

    Joe
    Joe

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •