Results 1 to 5 of 5
  1. #1
    New Lounger
    Join Date
    Jul 2007
    Location
    las vegas, Nevada, USA
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts

    shutting down problem

    I'm new to this so I hope I'm in the right place. I just started getting into computers, and to say I don't know very much is putting it lightly. Anyway, I bought an older computer with windows xp, and it's really done great until a few days ago. All of a sudden it shuts down on me, then it reboots, but i've lost what I was working on.Yesterday this happened 5 or 6 times! It's really getting annouying. Does anyone have any ideas why this might be happening?

  2. #2
    Silver Lounger
    Join Date
    Oct 2002
    Posts
    1,993
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: shutting down problem

    Hi & welcome to the Lounge,
    Sorry to here you've lost what you were working on. First to explain why this is happening: we don't know yet why it reboots, but Windows has a setting that makes it reboot the PC at system or hardware errors (Stop errors). That is intended to help (most users) since a reboot is the only way around, and if a smaller error, a glitch, then it maybe never happen again.

    However, at these system/hardware errors Windows shows a Stop error message (a.k.a. Blue Screen of Death, BSOD), that can be a help in troubleshooting, but when the PC reboots there is no chance to see the message. In your case it's better to set Windows to halt at the Error.

    If you then get a Stop Error message (again) you can post information , from the message, here.

    So first, if you can boot your PC to Windows in Normal mode, you can change the setting mentioned so that you can see an eventual Stop error in the future.

    -Click the Start button.
    -Right-click on My Computer and chose Properties.
    -In the System Properties dialog click the Advanced tab.
    -Click on the Settings button, under Startup And Recovery (in lower part of the dialog).
    -In the Startup and Recovery dialog, clear the check box next to Automatically restart.
    -Click OK button.
    -Click OK to close the System Properties dialog.

    Now you have to restart the PC, for the change to take effect. If you get an error message (BSOD) later on, type down error number, file names mentioned etc. Since Windows now halt at the BSOD, you will have to reboot the PC yourself.

    Then we also could need a little more information:
    -Which edition of Windows XP are you running, Home or Pro?
    -Do you have the latest service pack (SP) installed? I.e. SP2.
    -Do you know what kind hardware your PC has? How much memory, how big hard disk etc.
    -Have you installed any new programs just before this happened?

    You can get the answer on some of the questions at the System dialog.

    -Click the Start button.
    -Right-click on My Computer and chose Properties.
    -In the System Properties' dialog first tab, General, you will find information about Windows edition, service pack level and installed memory.

    So, set Windows to halt at Stop errors, and give us a little more information.

    And do come back. It can sometimes be a little more quiet in the Lounge in the weekends, but there will probably always be someone that can chime in.

    Regards,

  3. #3
    Plutonium Lounger
    Join Date
    Oct 2001
    Location
    Lexington, Kentucky, USA
    Posts
    12,107
    Thanks
    0
    Thanked 1 Time in 1 Post

    Re: shutting down problem

    May I join Argus in saying Welcome to Woody's Lounge! We hope you will find your continued time here to be useful.

    Since your question DOES have to do with Windows XP, I'm going to move this thread to that forum. By the way, while you're working on the settings change that Argus recommended, and admitting that I have no evidence yet in your case, these spurious reboots are often caused by the failure of hardware such as a bad memory stuck or a weak power supply or some such as that. So, you might have to tinker with some repairs to the "box" before you're done with this.

  4. #4
    Uranium Lounger
    Join Date
    Mar 2001
    Location
    New Jersey
    Posts
    6,684
    Thanks
    1
    Thanked 11 Times in 11 Posts

    Re: shutting down problem

    Are you working with the same program each time it reboots ??? Are you online when this happens ???
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  5. #5
    Plutonium Lounger
    Join Date
    Nov 2001
    Posts
    10,550
    Thanks
    0
    Thanked 7 Times in 7 Posts

    Re: shutting down problem

    Can you look at the Windows Event Viewer and see if there is anything interesting logged at the time this happens.

    (Start > Run > Eventvwr.msc)

    StuartR

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •