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  1. #1
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    Windows Defender

    Having just installed Kaspersky anti-virus on my wife's laptop running Vista, should I turn off Windows Defender in case of conflicts, or just leave it running for possible extra protection? Any comments much appreciated.

  2. #2
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    Re: Windows Defender

    As far as I can tell, Windows Defender cooperates gracefully with anti-virus programs, so you can leave it on.

  3. #3
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    Re: Windows Defender

    Defender is not an anti-virus tool. It is anti-spyware. I'd just leave it be.

    Joe
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  4. #4
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    Re: Windows Defender

    Thanks a lot for your help, Joe.

  5. #5
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    Re: Windows Defender

    Thanks, very much, Hans. One other problem seems to have arisen: the Windows firewall is off every time the laptop is retarted, even after having turned it on manually. It seems unlikely this would be related to Kaspersky anti-virus, as it doesn't contain a firewall. Can you tell me why this is? Could be related to the fact that the laptop accesses the internet via a wireless connection with the router for my main PC?

  6. #6
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    Re: Windows Defender

    Are you sure you don't have Kaspersky Interner Security - that includes a firewall as well as anti-virus, and most security suites that include a firewall will automatically turn off the firewall built into Windows.

    If you only have Kaspersky Anti-Virus, and no other firewall, I'd do a very thorough scan of your PC using all security programs you have, as some malware is known to attempt to turn off the firewall.

  7. #7
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    Re: Windows Defender

    Definitely only have Kaspersky anti-virus. Full scan using Kaspersky did not detect anything. There is no other security program on the laptop, but it had been protected by Norton prior to installing Kaspersky.

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    Re: Windows Defender

    How are you turning the firewall on? Have you checked the Kaspersky support site?

    Joe
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  9. #9
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    Re: Windows Defender

    Norton products are notoriously difficult to remove completely. Try Norton Removal Tool or Norton Removal Tool 2008.0.0.21 (free).

  10. #10
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    Re: Windows Defender

    Finally got round to using the first example of Norton Removal Tool. Unfortunately problem remains. Is it worth trying the 2nd one as well - or should the first have been sufficient?

  11. #11
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    Re: Windows Defender

    Thanks for your reply, Joe. Just turning the firewall manually (from Vista's Security Center) after booting. My wife only had a trial version of Kaspersky, hence support was not available. She now has the full version so will try K. next.

  12. #12
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    Re: Windows Defender

    I'd try the second one too - it's meant especially for those having trouble uninstalling.

  13. #13
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    Re: Windows Defender

    Thanks, Hans. Tried 2nd one as well - appears pretty well identical. Unfortunately, also didn't work so perhaps next stop Kaspersky support.

  14. #14
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    Re: Windows Defender

    That would seem to be the next logical step. I hope they can help you!

  15. #15
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    Re: Windows Defender

    When you turn the firewall on, have you checked the advanced tab to make sure it is enabled for all connections?

    Joe
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