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  1. #1
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    Word Corruption (Office 2003)

    I have a new workstation that I configured for use a little over a month
    ago. I downgraded it from Vista to XPP. It has Office 2003 installed. The
    coworker that uses this workstation noticed immediately that one of her saved
    Word documents was corrupt. This particular document was saved to a network
    drive. The older workstation had Office 2000 installed. Office 2000
    created the document. I've attached a screen shot of some of the
    "corruption". The document has several of these "corruptions" throughout.
    Can someone help? Why has this happened? She also has problems with a
    mailing label template, which includes a very small logo. She is always
    getting the "out of memory" error when she tries to print to her local HP
    LaserJet 1320 printer. I don't know if these are related or not.

  2. #2
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    Re: Word Corruption (Office 2003)

    That looks irrepairable - it's as if a bit has shifted here and there. Do you have a non-corrupt backup copy of the document?

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    Re: Word Corruption (Office 2003)

    Since this computer has already been up and running for just over a month I don't think I will have a backup copy that old. Hans, do you think this is a computer issue? Could it have something to do with downgrading from Vista to XPP?

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    Re: Word Corruption (Office 2003)

    One other option - check carefully that the user has "Word documents" in the "Files of type" dropdown in the Open dialog, not "Recover text from any file".

    Otherwise, no idea. I'd start to worry if it happens in more documents. If it's just this one, it's probably a glitch, however irritating.

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    Re: Word Corruption (Office 2003)

    Hans, I'm not sure where I am suppose to check "Files of type". Where is that located?

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    Re: Word Corruption (Office 2003)

    It's a dropdown list at the bottom of the File | Open dialog.

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    Re: Word Corruption (Office 2003)

    Yes, it says, "Word documents".

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    Re: Word Corruption (Office 2003)

    If the document still looks the same when opened that way, you can try the "Open and Repair" option available by clicking the dropdown arrow on the right hand side of the Open button in the same dialog. If that doesn't help either, I fear the document is lost.

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    Re: Word Corruption (Office 2003)

    Thanks, Hans. That didn't help either. I guess the document is lost. I appreciate your help.

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    Re: Word Corruption (Office 2003)

    Hans, I was able to pull a backup tape from 6/29 and restore the file. It also has corruption. The new workstation was put in on 6/13. Shortly after that the co-worker noticed the corruption. I have been so swamped I didn't check into the problem until this week. Now here is what is bizarre - the corruption is continuing, i.e., the document gets a little more corrupt with the passing time time. We have compared the two files (the restored file from 6/26 and today's file 7/27). On the 6/29 copy there is a section of the document that is corrupt. It is also corrupt on the 7/27 copy. BUT on today's file (7/27) there are a couple of sections that are corrupt that are "normal" on the 6/29 copy. Do you understand what I am saying? How could this be? Am I chasing something that is not going to be resolved? I do know this document is lost but I wish/want to confirm it isn't going to happen again or to another document. Am I asking for the impossible?

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    Re: Word Corruption (Office 2003)

    You can never guarantee that it won't happen again - hardware and sofware fail sometimes.

    My guess is that a bit (0 or 1) somewhere in the metadata of the document flipped by accident, and this causes Word to read some of the document incorrectly. Why? These things happen... <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>

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    Re: Word Corruption (Office 2003)

    Thanks, Hans!

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    Re: Word Corruption (Office 2003)

    What happens if you open your "best" copy of the document, do a File, saveAs to a file of type RTF, shut down Word, then reopen Word and open the RTF file?
    If this recovers some of the text, consider applying the technique to all versions of your corrupt document, and pasting together the best bits.

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    Re: Word Corruption (Office 2003)

    Thanks, Chris. I tried what you suggested. It didn't make any difference.

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    Re: Word Corruption (Office 2003)

    > It didn't make any difference.
    Oh well, sorry.
    At least you have made me feel a lot better about versioning and daily backups.

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