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  1. #1
    2 Star Lounger
    Join Date
    Oct 2001
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    Canberra, Australian Capital Territory, Australia
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    Missing message in replies and forwarded messages (Outlook 2003)

    Hello Outlook Gurus,

    I am having a constant problem with messages I send to recipients for a reply. When I get their reply it only contains the text of my original message and does not include their reply. The subject line however, includes Re: before the subject. This is an intermittent problem however, it is happening with important clients and I would like to rectify the situation if possible. It seems to happen with the same clients but not all replies.

    I look forward to hearing a response.

    Regards

    Jocelyn

  2. #2
    Plutonium Lounger
    Join Date
    Mar 2002
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    Re: Missing message in replies and forwarded messages (Outlook 2003)

    Does the reply only contain your original message, as in A in the picture below, or does it contain the mail header with the From, Sent, Subject and To information, as in B?

  3. #3
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
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    Re: Missing message in replies and forwarded messages (Outlook 2003)

    What is the message format? (in the Message Window, what is checked under the Format window?)
    -John ... I float in liquid gardens
    UTC -7ąDS

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