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  1. #1
    Star Lounger
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    remote Assistance

    Hello All, I am trying to correctly configure Logmein Free for a few family members to be able to help them fix minor problems on their machines.
    All machines running Windows XP. Does anyone have experience with this software?
    Thanks in advance for any help.
    jim ( tinman)
    retired sheet metal worker

  2. #2
    Super Moderator
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    Re: remote Assistance

    No, I have not used Logmein Free.

    Why not use "Remote Assistance" that is built in to XP and Vista?

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
    Uranium Lounger viking33's Avatar
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    Re: remote Assistance

    Bernie,
    That link you supplied didn't work.
    Can you check it and verify it?
    Thanks,
    BOB
    http://lounge.windowssecrets.com/S/flags/USA.gif http://lounge.windowssecrets.com/S/f...sachusetts.gif


    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  4. #4
    Uranium Lounger viking33's Avatar
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    Re: remote Assistance

    I checked it on Google.

    TRY CROSSLOOP
    BOB
    http://lounge.windowssecrets.com/S/flags/USA.gif http://lounge.windowssecrets.com/S/f...sachusetts.gif


    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  5. #5
    2 Star Lounger
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    Re: remote Assistance

    Try CrossLoop its FREE & allows users to get connected from anywhere on the Internet in seconds without changing any firewall or router settings. It only takes a few minutes to setup and no signup is required.

  6. #6
    2 Star Lounger
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    Re: remote Assistance

    It works now...I had a senior moment & forget to past it in. <img src=/S/blush.gif border=0 alt=blush width=15 height=15>

  7. #7
    Plutonium Lounger
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    Re: remote Assistance

    Bernie (and anyone else!), I didn't want to wreck this thread so I started another at <post:=665,867>post 665,867</post:>, if you'd care to add anything. Thanks...

  8. #8
    Star Lounger
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    Re: remote Assistance

    Hi, just wanted to say thank you for all of your help, I traveled to my Uncle's home in Maryland and fixed up his computer, went deep sea fishing, and also got LOGMEIN to work on his machine. But I think I will try Crossloop it sounds like it is a lot easier to help my 80 year old Uncle with his computer.
    Sorry it took so long to respond, first I was on vacation, and then yesterday my browser said I was forbidden to access the site.
    jim ( tinman)
    retired sheet metal worker

  9. #9
    Plutonium Lounger
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    Re: remote Assistance

    > my browser said I was forbidden to access the site.

    We had a problem with the Lounge server. Fortunately it didn't last as long as the previous one! <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

  10. #10
    Platinum Lounger
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    Re: remote Assistance

    CrossLoop looks quite good, but it can't cope well with major differences between the screen resolution of the Host and the Join computers (no screen scaling yet, "Bare [sic!] with us", said Joe Stark, their very responsive Technical Supporter). And I can only get the file transfer to work in one direction. (Must view the website video again...)
    <font face="Script MT Bold"><font color=blue><big><big>John</big></big></font color=blue></font face=script>

    Ita, esto, quidcumque...

  11. #11
    5 Star Lounger jujuraf's Avatar
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    Re: remote Assistance

    I use LogMeIn (Free) to connect to my brother and sister's PC. I've never had any problems with it and it's so much better than other remote access programs I've used like GoToMyPC (too $$ for casual use) or MyWebEx (used it years ago, again too $$). I'm curious what the problem was but I see you already got it resolved since you went to your grandfather's house and continued the inital set up there. All these programs have that first problem whereby unless you are sitting at the remote PC, the other person has to do something to do the initial connection. This could be replying to an email with some activation link, downloading some software, pushing some button, etc. When I first used GoToMyPC I had to print screen shots of the instructions and mail it to their house so they could follow it. It was quite frustrating. Even what to me are trivial things alude my siblings when it comes to computers.

    I also like that LogMeIn works w/o any changes on my end to port forwarding, firewall and I can use it when connected via VPN. When I had GoToMyPC it didn't work if I was using VPN (which is almost always on when I'm working from home).

    Deborah

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