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  1. #1
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    IE won't open Excel (IE6 SP2)

    This is one of those maddening problems that has surfaced recently. I have had a couple of users contact me stating that they cannot open Excel workbooks from links in an HTML page. They have exactly the same build on their PC's as other people have (taken from Ghost image) and admin rights have been removed. They are complaining miserably that they were able to do it before but cannot do it now. No Window updates or patches have been added during this time.

    As I am responsible for the application they asked me to have a look and when I went to test the idea found that I was unable to do so either. I have logged on to my laptop using another user and I can open Excel books via the link so I know it is not an issue with the application per se so it must be a profile/setting somewhere.

    Any ideas what can cause this?
    Jerry

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    Re: IE won't open Excel (IE6 SP2)

    What happens? Do they get an error message (if so what does it say)? Does IE hang? Or ...

  3. #3
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    Re: IE won't open Excel (IE6 SP2)

    Hi Hans

    1) I have tried it as a simple HTML page from my desktop and nothing happens......nothing <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15>
    2) From my Corporate application I have note that the following appears in the status bar briefly:

    res://C:WINDOWSsystem32shdoclc.dll/dnserror.htm

    3) Have logged onto another laptop and have been able to work it from there (profile?)
    4) No error messages or dialogue boxes appear
    Jerry

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    Re: IE won't open Excel (IE6 SP2)

    Have you/they cleared TIF? Can you/they right click and save the file? Are they running from a proxy server such as ISA that might have its own cache?

    Joe
    Joe

  5. #5
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    Re: IE won't open Excel (IE6 SP2)

    Hi Joe

    Yep,
    Temporary Internet Folders are clear , on and off line files


    The files I have sit on my database server and I have virtual folders set to the file share folder (Network load balanced) To give you background I use an XML configuration file called via javascript within the application and webpages. The file can be opened if a drive is mapped to it and so there is nothing wrong with the Excel application per se on the individual PC's. I have checked the application security levels, the OS security settings and this afternoon I was even shown one user who could see the Excel application shell but the workbook and sheets were just HTML white.

    I have logged onto other laptops and have found that the application works perfectly OK so I have a feeling I will have to review the Registry. As an experiment I have got one of my guys to go out and create a new profile for one of the users and to see if this cures the problem as others can log onto my laptop and see the workbooks.

    I will be in tomorrow backing up all my files and will be re-imaging as I reckon this is going to be a needle in a haystack...this is the problem with testing using a Development laptop.

    I know I have thrown a lot at you here with things I have investigated but if you have any other ideas I would be pleased to hear <img src=/S/cheers.gif border=0 alt=cheers width=30 height=16>
    Jerry

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