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  1. #1
    4 Star Lounger
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    Startup Template (2003)

    We use a startup.dot template shared on the network that adds a third toolbar in Word. One of my users called to say it's been missing for days and won't come back even when he reboots. I took a look and made sure it wasn't just turned off. It's really not there. The File Locations point to the file. The File Location is controlled by a login script so it's the same for all users. I have a second location on the network with a slightly different version of the startup.dot (saved in Word 2000 format). If I change his File Location to point to the second place, close and reopen, that toolbar does show up. But if I change him back, no toolbar.

    Possibly related is a second problem also appearing about the same. Normally when we use FileNew a popup window comes up with a list of templates. We use workgroup templates saved to a location on the network. When he now uses FileNew instead a side task pane shows up on the right side of his screen.

    Any guesses what might be causing this?
    Daisy

  2. #2
    Plutonium Lounger
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    Re: Startup Template (2003)

    Does this user have access to the network location? If he can't "see" the folder or if he doesn't have sufficient permissions, Word won't be able to open the startup template.

    Your startup template apparently contains a macro named FileNew. This will override the built-in File | New command. Since the startup template doesn't get loaded for this user, he gets the built-in File | New command, which merely activates a task pane in Word 2002 and 2003.

  3. #3
    4 Star Lounger
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    Re: Startup Template (2003)

    The network folder is setup with share rights for Everyone. But, I'll check from his machine using Explorer to be sure.

    I didn't describe it very well. There's no macro named Filenew on startup.dot. When I say FileNew I mean going to the File menu and selecting New.

    Going to File menu and selecting New should bring this up:

    <IMG SRC=http://www.virtualdaisy.com/images/screen1.jpg>

    But now it looks like this when he does the same thing:

    <IMG SRC=http://www.virtualdaisy.com/images/screen2.jpg>
    Daisy

  4. #4
    Plutonium Lounger
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    Re: Startup Template (2003)

    In Word 2000 and before, File | New would bring up a dialog displaying templates (as in your top picture). However, this was changed in Word 2002 (and 2003): File | New activates the New Document task pane, *not* a dialog - you have to click "On my computer" under Templates in the task pane to get the dialog.
    If File | New opens the dialog on your computer, either the File | New command has been hijacked by a macro named FileNew, or the built-in menu item has been replaced by the FileNewDialog command from the All Commands category. Both customizations could be stored in the startup template.

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: Startup Template (2003)

    In addition to Hans's note, the appearance of the word "Acrobat" on the toolbar suggests the possibility of an interaction between the two add-ins. For some reason, Adobe's PDFMaker toolbar often has interfered with toolbars generated by global templates and add-ins.

  6. #6
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    Re: Startup Template (2003)

    I feel so dumb. I completely forgot that I added a FileNew macro way, way back something like five or six years ago when I first created it.

    I figured it out too. He did have access okay to the location on the network so I knew it wasn't permissions. The startup.dot for some reason crashed or error on his machine the last time he was able to use it. When it did it disabled the startup template in his add-ins. I completely forgot to look there. I feel like such an airhead. The last couple of days I've been pretty distracted by the closing of a house we're buying - our first. My apologies if I came off like a loon.
    Daisy

  7. #7
    Plutonium Lounger
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    Re: Startup Template (2003)

    No problem! Good luck with the house!

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