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  1. #1
    New Lounger
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    Emails Disappear in MS Outlook 2003 (MS Outlook (11.8118.8132) SP2)

    My boss has a unique problem and try as I might, I could not figure out the solution. She uses MS Outlook 2003. When she receives emails they, of course, go into her "inbox". If she opens them, reads them and deletes them, they disappear! They don’t move to the "delete folder" and they are not in the “recover deleted emails” folder. They are GONE. The strange thing is that if she deletes an email WITHOUT opening it, it goes into the deleted folder with no problem. I have checked and double checked and triple checked the settings (including the rules and alerts and filters) to see if there is something in there that is causing this but I’m stumped.
    Any suggestions would be appreciated. Thanks!

  2. #2
    Plutonium Lounger
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    Re: Emails Disappear in MS Outlook 2003 (MS Outlook (11.8118.8132) SP2)

    Welcome to Woody's Lounge!

    Although you mention that you've already checked it, have you looked for a filter in the current view on the Deleted Items folder?

  3. #3
    Uranium Lounger
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    Re: Emails Disappear in MS Outlook 2003 (MS Outlook (11.8118.8132) SP2)

    In addition to Hans suggestion, under Deleted Items Folder Properties, Administration, is the "Initial View on Folder" set to Normal? Is the Deleted Items folder set to AutoArchive daily? Are there non-standard Views or any Filters on the Inbox itself? (I'm wondering if the messages are not really deleted, they are just no longer visible after they are read, but the user thinks they are deleted.)
    -John ... I float in liquid gardens
    UTC -7±DS

  4. #4
    New Lounger
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    Re: Emails Disappear in MS Outlook 2003 (MS Outlook (11.8118.8132) SP2)

    Well that did it!! She reset the AutoArchive back to default and that solved the problem! Thanks for the fix. She appreciates and so do I!

  5. #5
    New Lounger
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    Re: Emails Disappear in MS Outlook 2003 (MS Outlook (11.8118.8132) SP2)

    Thanks for the suggestion Hans. I appreciate the response!

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