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  1. #1
    3 Star Lounger
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    Updating Problem (XP SR2)

    Windows Update has just downloaded itself onto my computer. When I run the install, I get an error message

    "The following updates were not installed" "Microsoft Windows Installer 3.1"

    It shows every sign of continuing to want to try, but never succeeding. How do I put my system out of its agony?

    many thanks

  2. #2
    Uranium Lounger viking33's Avatar
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    Re: Updating Problem (XP SR2)

    Philip,
    Take a look at this MSKB article.

    555175
    BOB
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  3. #3
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    Re: Updating Problem (XP SR2)

    Thanks--but I think this is a newer problem, one that lots of people are reporting, normally in very technical language. In case others report this, what worked was:
    a) I started an install of the redistributable version of Windows Installer 3.1, which you find on the microsoft site fairly easily
    [img]/forums/images/smilies/cool.gif[/img] I then followed http://forums.techarena.in/showthread.php?t=255102

    "1) I attained a partial solution by running the update and waiting
    for the 'access denied' dialog. Instead of clicking 'OK' (which
    reverses the failed installation) I rebooted the machine. This
    left all the files in the right place and worked with MS Update
    v6. (from Philip--this requires going to Task Manager and shutting down the update process; otherwise it won't let you reboot)

    2) I wasn't entirely satisfied with the workaround because I was
    always going to have a nagging doubt about its stability. For
    example the failed install did not create a remove option in
    Add/Remove Programs.
    So I did some more web research and came across
    <http://support.microsoft.com/default.aspx?scid=kb;en-us;836926>.
    Method 3 in this solution pointed at registry key permissions -
    consistent with the original registry key update failures.
    Essentially I opened
    HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurr entVersionWind
    owsUpdate and set permissions for Full Access *AND* ensured that
    the setting to allow all subkeys was also set."

    thanks to all

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