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  1. #1
    Uranium Lounger viking33's Avatar
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    Re: True Image 11 - corrupt files on restore

    Hi Bob,
    I am using TI V11 Build 8027 and am not experiencing any problems with it's restoration process at all.

    I DO image to an INTERNAL separate HD, so I can't duplicate your setup exactly.

    I do use all of the default parameters as you do except I use the "Normal Priority", so that I can still "futz" around a bit while it's doing it's thing.

    How long have you been waiting for a new response from Acronis? They are usually very good at getting back to you.

    The corrupted files:
    1. Are you sure that you aren't Imaging a corrupted file to your backups and then trying to restore a bad Image?

    2. I would try to use this great little file deletion program to get rid of all the corrupt files that you are aware of. UNLOCKER

    3. Then try a new Image after the cleanup.
    BOB
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  2. #2
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    True Image 11 - corrupt files on restore

    Edited 2007-10-13 14:14 GMT+5 to provide results of latest test... see below

    First off, I filed a support request with Acronis 2007-10-07. I have heard back from them and have tried their suggestions. As of this date, the problem still exists. I am posting the details as I know a lot of us find TI to be an excellent product and thought other members might want to examine their environment for a like problem.

    Issue:
    Using the bootable media CD containing True Image v11 Build 8027, the selective files and folders restore function creates corrupted files albeit the success message is displayed on completion of the restore. The corrupted files, and the folders that contain the file(s) cannot be deleted from the target hard drive. Reformatting the hard drive is the only solution. Only certain types of files are corrupted. The hidden file thumbs.db contained in picture folders and some, but not all, PDF files are impacted. So far, I have not found other types of corrupted files.

    Environment:
    Windows Vista Ultimate (fully patched)
    ASUS P5LD2 Deluxe motherboard
    Crucial Ballistic memory modules 4 x 1GB
    2 x 500GB WD SATAII internal hard drives operating in IDE mode, not RAID.
    1 x 250GB WD SATAII internal hard drive operating in IDE mode, not RAID.
    1 x 500GB WD SATAII housed in a Vantec Nexstar 3 enclosure.
    1 x 320GB WD SATAII housed in a Vantec Nexstar 3 enclosure.

    Both externals are connected via USB 2.0 ports on the motherboard and are used exclusively for backups using Acronis True Image. I swap between the externals. As one reaches capacity I switch to the second.

    Backup methodology:
    I only do full images using all the default parameters with two exceptions...1) the option for validation after backup is always turned on and 2) I set priority to "high" as I do not run any other apps while backups are in process. I do not use the internal hard drives as a repository for the backup file(s).

    Processes:
    Using v11.8027, I can back up the logical drives with verification every time, successfully.

    I can restore selected files and folders using v11.8027 under Windows Vista without issues. This is true for backup files produced by v10.4942 or v11.8027. I restore the files to a separate internal work drive and not the original source drive.

    I can restore selected files and folders to the separate internal work drive using v10.4942 under Windows Vista for backups made under v10.4942 without any issues.

    I can copy a backup file from the external drive to any internal drive and perform selective restores to the internal work drive under Windows without any problems.

    It is only when trying to restore selected files and folders with the bootable media that corrupt problems occur. The files are restored with the success indication, but when attempting to access the files from the work drives, I get the corrupt error message.

    CHKDSK has been run on all hard drives without any problems being detected.

    Other tests:
    Acronis did supply me with their latest ISO file, v11.8030 and the results were the same.

    My next test will be to try the bootable media where the source back up files are on an internal drive.
    Reporting new findings: Using the bootable media and restoring files from an internal source drive also creates corrupted filesas noted above.

    Comments
    At this moment, all my testing and results have been conveyed to Acronis and I am awaiting their response.

    If there are any other Lounge members using v11.8027 I would be interested in hearing about your experiences. If you conduct similar tests and find a similar problem, let me know and I will share my Acronis Support Log number with you.

    Cheers, Bob
    Regards,
    Bob

  3. #3
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    Re: True Image 11 - corrupt files on restore

    Hi Bob,

    I just updated my original message to post the results of testing the restore from an internal backup. Same corrupted files. The internal backup was file copied from the external drive. Also bear in mind that I had reported that under Windows I could restore from the internal copied backup without a problem.

    There are two types of corrupted files on restore. The thumbs.db hidden file in the picture folders. In the original folder containing thumbs.db, I can delete that file without an issue. But unable to delete that file in a restored folder. This is true for all restored thumbs.db files. Regarding the PDF files... I can read the original file in Adobe Acrobat. I can read the restored PDF file if it was restored with v11.8027 and within the Windows environment. If restored via the bootable media the PDF cannot be read by Adobe Acrobat (v8.1 Pro)

    I requested support from Acronis 2007-10-07. Their first response was 2007-10-08 asking for verification that I had validated the backup file under both Windows and Linux... I had. They also wanted to verify where the backup drives were located, internal, external or network... all external. They asked me to run their report utility, which I did. All information was reported back to them the same day, a few hours later.

    Their next message was 2007-10-11, late evening where they provide a link to download the v11.8030 ISO file. I downloaded it 2007-10-12 and burned it to CD using Nero 8. Testing the bootable v11.8030 and had the same problems. I reported back to them 2007-10-12 and provide a sample PDF file that could not be restored properly with the bootable media.

    I am very sure that the original files are not corrupted as they can be accessed / deleted without problems.

    I will try the UNLOCKER program to delete corrupted files. Todate, I have just been reformatting the work drive used for testing.

    Not sure about your point 3 since all the original files appear to be OK.

    What I will try, is performing a new back up to an internal and trying the restore with the bootable media.

    Cheers, Bob

    P.S. I am using a spare work / test drive for the restores as it is easier to reformat a work / test drive than use an actual working drive.
    Regards,
    Bob

  4. #4
    Uranium Lounger viking33's Avatar
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    Re: True Image 11 - corrupt files on restore

    Bob,
    It's a strange one for sure.
    ---------------------------------------------
    Not sure about your point 3 since all the original files appear to be OK.
    -----------------------------------------------
    What I suggested is to delete all of your known corrupt files with the Unlocker utility and then do a new Image after that and then a restore. Have I just muddied the water here?
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

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    Re: True Image 11 - corrupt files on restore

    Hi Bob,

    As part of the next test phase, I have backed up my Drive Data using v11.8027 under Windows Vista three times.

    The first to an internal drive, the second to one of my external drives and the third to my other external drive.

    Before starting various restores using both Windows and Linux for each of the three backups, I decided to research that @#$%^ thumbs.db hidden file. According to Wikipedia thumbs.db is no longer used in Vista. It has been replaced by a differently named file and located in its own directory. So, my existing thumbs.db files, spread all over my system are leftovers from my Windows XP environment.

    I will attempt the restores as noted above first. Then I will delete all the thumbs.db files from their original locations and re-do the tests for backing up and restoring.

    That will leave me with the problems related to the PDF files. However, I'll go one-step-at-time!!! <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    Cheers, Bob

    P.S. Waters never muddied, just clouded over !!! <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    P.P.S. Unloader did not work for me. I was able to run it under Vista, however, it could not change anything or allow a delete. More later. The better half is calling to go out for supper <img src=/S/grin.gif border=0 alt=grin width=15 height=15>
    Regards,
    Bob

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    Uranium Lounger
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    Re: True Image 11 - corrupt files on restore

    <center>
    <hr>Unloader did not work for me. I was able to run it under Vista, however, it could not change anything or allow a delete<hr>
    </center>
    If Unlocker didn't work then the files are not being used by another program or process and that would seem to indicate that they are corrupt or unrecognizeable to Vista.

    You might try changing the extension to one Vista does recognize and then try deleting it. If it works, then you can go through your system and get them all one-by-one. Tedium ad infinitum !!!
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  7. #7
    Uranium Lounger viking33's Avatar
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    Re: True Image 11 - corrupt files on restore

    Bob,
    When you tried to delete one of those files, did Unlocker bring up a screen as shown below?
    You have to choose an option from the drop down menu, then click on unlock all. It will either say: file deleted or offer to delete it for you on the next reboot.
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  8. #8
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    Re: True Image 11 - corrupt files on restore

    Unlocker, did display a like window. I tested a few of the known problems like the thumbs.db files and Unlocker reported that there was nothing to unlock. I then found the drop down menu and selected the delete functions for the selected thumbs.db files. After a reboot, the files were still there.

    A like situation occurred for the corrupted PDF files. When attempting to load the restored PDF fil(s) in Adobe Acrobat, Acrobat reported the files as corrupted.

    I have performed some additional testing last night and today. A few hours ago, I received another message from Acronis support asking for more information.

    I will post a separate message outlining the next steps I took.

    Cheers, Bob
    Regards,
    Bob

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    Re: True Image 11 - corrupt files on restore

    Hi Doc,

    As per my note to the other Bob, I provided more info on the Unlocker process. In essence it could not unlock anything and they are indeed corrupted. I have found three types of files impacted. PDF, JPG and the thumbs.db files. Refer to a new message where I outline additional tests and findings.

    Cheers, Bob
    Regards,
    Bob

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    Re: True Image 11 - corrupt files on restore

    More tests and findings concerning corrupted files on restores.

    In my last message yesterday, I indicated that I had performed a new backup of my data drive D: to three other physical hard drives... one internal and two external. Under the Windows environment, (TI v11.8027) I was able to successfully restore selected files (over 14,000) and folders (7) to a work/test drive from all three backup drives. After each of the restores, I tested the accessability of the PDF and JPG files that previously had been reported corrupt with previous restores. They were all accessible. I also performed a reformat, after each restore, of the work/test drive (a 160GB logical drive on a separate physical drive from the data D: unit and the backup drives.

    Booting with Linux TI v11.8027, each of the three restores performed OK, giving the *successful* message, but alas, there were corrupted files. The same files were corrupted each time.

    Of the 14,000+ files, there were 75 thumbs.db files... 72 were corrupt; 327 PDF files... 34 corrupted; 3,608 JPG files, 21 corrupt. As stated above, the same files were corrupt upon each restore.

    I repeated the three restore processes using the v11.8030 ISO file provided by Acronis. Same corrupt results.

    Rebooted the system using the v11.8027 bootable media and attempted to restore a backup file created under v10.4942 from September 10, 2007. Same corrupted results (fewer files since the backup used was a month old).

    Rebooted the system using the v10.4942 bootable media and restored a backup file created under v10.4942 from September 10, 2007. All PDF files were readable and I could display all the JPG files... all of which were corrupted when using v11.8027 or v11.8030.

    I then performed a search for thumbs.db files on all my working hard drives and since they are not needed in Vista, deleted 452 spread over 4 logical drives (3 physical units).

    Ran another CHKDSK on the main data drive D:... no problems found.

    Ran PerfectDisk to defrag the drive D: (was not seriously fragmented).

    Performed a new backup (and validation) of Drive D: using v11.8027 with the target being one of my internal drives.

    Performed a restore under Windows, again with selected files and folders going to the separate work/test drive. All PDF and JPG files could be processed.

    Rebooted with bootable media v11.8027 and attempted to restore. Again the restore was flagged as being successful, but the same PDF and JPG files were corrupt. (Also tried v11.8030 with the same dismal results.)

    One thing I did notice this time around was that the date/time stamp for the folders was the date/time of the restore.... which was OK. However, for the files, the date was today's date but the time was stamped as 4+ hours earlier ! As an example, I restored at 14/10/2007 at 10:24. The folders carried that date/time stamp. The files had a date of 14/10/2007 but with times starting at 06:08AM. Hmmmm, did more restores but this time turned off the feature to restore with current date/time. The resulting restores still had corrupted files.

    Then received a message from Acronis to supply them with sysinfo.txt using their software and latest ISO v11.8030. Unfortunately the test ISO file does not allow one to enter the inners of Linux. Had to use the v11.8027 version to perform the desired tasks. Was able to get into Linux... only to find out their provided instructions don't work in v11 for creating a sysinfo file on floppy. Had to go to their forum to get the proper command structure.

    Ain't been a good day.... Time to break off and have a glass of wine with some BBQ ribs that the better half is BBQ'ing. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    Cheers, Bob
    Regards,
    Bob

  11. #11
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    Re: True Image 11 - corrupt files on restore

    This is really interesting Bob. I'm still using 10.4942 and plan to stick with this version for now. Hopefully you will keep us updated on any progress (or lack of same) on this issue.
    John
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    Never Regains Its Original Dimensions

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    Re: True Image 11 - corrupt files on restore

    Hi John,

    I'll report back when Acronis comes up with a solution. I sent my latest report to them yesterday. So far no replies...

    I'm going to stay with v11 for a few more days. If there isn't a solution to the issues in v11 then I will switch back to 10.4942. I can still do backups and can restore working drives with workarounds such as copying the external dataset to an internal for restoring purposes. However, the same cannot be said for my system drive in the event of a crash. There again, I could use my bootable v10.4942 to create an image of the system drive... knowing that there are no issues when restoring with 10.4942.

    Cheers, Bob
    Regards,
    Bob

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    Re: True Image 11 - corrupt files on restore

    Time for another update...

    It is almost two weeks since I filed the original support request with Acronis. Todate, the issue is still outstanding.

    My original request was filed Sunday, October 7, 2007.

    The first request from Acronis for additional information was October 8. The requested information was provided the same day.

    On October 11, they provided a new ISO file for testing. I tested out the new ISO file on October 12 and provided feedback the same day.

    On October 14, 15 and 18th, they asked for more information. On each of the three occasions, they asked for the exact same thing. On each of the three occasions I provided them with the requested information within an hour of receiving the request.

    On October 20, they acknowledged receipt of the information provided on the 18th and stated "We have forwarded your case to the responsible experts and they will contact you as soon as possible."

    At this stage, I am going to uninstall v11 and go back to v10. No telling how long it will take to get a solution to this troublesome glitch.

    Cheers, Bob
    Regards,
    Bob

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    Re: True Image 11 - corrupt files on restore

    Bob,

    Thank you for sharing this story.

    On a positive note this is a great demonstration of why you MUST test backups by making sure you can restore your data and checking the integrity of the restored data. Unfortunately this is something most home users can't do, so they just have to trust the vendor of the backup software.

    StuartR

  15. #15
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    Re: True Image 11 - corrupt files on restore

    My last update on this problem was October 20, 2007. As of this date, November 9, 2007 the original problem still exists.

    Since the October 20th writing, Acronis and I have e-mailed each other a total 16 times. There have been additional requests from Acronis for running tests... including a test with a new ISO file v11.8050. Problems still existed with that version.

    On November 7th, Acronis supplied a utility tool (ADSSPY.EXE) to examine the system for "Alternate Data Streams". I won't go into all the details other than to say that running ADSSPY and removing selected streams resolved the issue.

    According to Acronis, they had a similar problem in v10 as related to Alternate Data Streams in the bootable CD media. Their comment to me was that they had located the problem and had corrected it in a later version of v10. Based on my testing using ADSSPY, Acronis has commented that the problem seems to have resurfaced in v11. Build 8050 does not correct the situation.

    Feedback based on my testing was relayed to Acronis on November 8. Their reply to me this morning stated:

    "Thank you very much for so detailed reply, it seems like the issue still exists in Acronis True Image 11 Home bootable media. I have forwarded this information to our Development Team and they will fix it as soon as possible. I will let you know the results.

    Now we can recommend you to use ADSspy in order to remove Alternative Data Streams, or restore the necessary files in Windows environment. We are really sorry for the inconvenience."


    I am aware that Build 8053 is now available. However, I am not going to bother downloading, installing and testing that Build until I hear back from Acronis.

    Anyway, just another update on the saga of restoring files and folders using v11 bootable media.

    Again, I will provide updates when available from Acronis.

    Cheers, Bob
    Regards,
    Bob

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