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  1. #1
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    sorting messages by sender (03 SP3)

    I have several correspondents who for some reason I don’t understand have various “Display Names” that appear on their messages. Outlook sorts these messages in different order based on the “Display Name”.
    For example John Quincy Public may be sorted as “John Quincy Public”, “John Q Public”, “J Public”, “John P” or “John Public” all of these however come from the same email address, <jpq@whereever.net>.

    Can I force outlook to sort messages using the actual email address instead of the “Display Name” or can I control and limit the Display Names that Outlook uses?

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: sorting messages by sender (03 SP3)

    The display names in the From field can't be edited, so unfortunately, you're stuck with them. In theory, you could create a rule that would fill in a user-defined field with the sender's address each time you receive a message. It might then be possible to change your column selection to include that field. I'm not sure you can include a user-defined field in a view in a mail folder; I don't seem to have any to test with...

  3. #3
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    Re: sorting messages by sender (03 SP3)

    Thanks, I suspected as much.

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    Re: sorting messages by sender (03 SP3)

    When this happens it is because the sender is using different machines and /or programs to send the different emails. These machines/programs are NOT set up the same way each time. The difference is normally in the area of the user's name entry in the account settings.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  5. #5
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    Re: sorting messages by sender (03 SP3)

    Thanks Dave.

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