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  1. #1
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    itv video player

    Fr some odd reason l am getting a red cross on the screen where the video player should work on ITV.com . I have installed all software and have all requirements. any help would be appreciated. see screenshot.
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  2. #2
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    Re: itv video player

    You need to go to the diagnostic page <img src=/S/rtfm.gif border=0 alt=rtfm width=24 height=23>

    http://www.itv.com/help/itvplayervideohelp/diagnostic/

    You need the below as minimum

    IE 5.5 + (No Firefox <img src=/S/sad.gif border=0 alt=sad width=15 height=15>)
    Windows
    Flash Player 8+
    Windows Media Player 9+
    Cookies Enabled
    Jerry

  3. #3
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    Re: itv video player

    tried all that, still no luck , any ideas?

  4. #4
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    Re: itv video player

    1) Is it happening to just ITV.com or other sites?
    2) Is this at work/College or home
    3) Is streaming blocked at College/work
    4) What AV software are you using (Zone Alarm?)

    Try temporarily switching off your AV/ firewall and see if the viewers welcome page appears after a refresh of the page
    Jerry

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