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  1. #1
    5 Star Lounger
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    Can't access site (IE 7x)

    Starting today no one in our office can access our own company web site. All other companies and even my home computer can, but no one at the office. We can get email and hit all other sites. I have contacted our hosting company and they say there are no problems and they can hit it. We can't even get to it via the exact IP address.

    Would this have something to do with the host file? The only hosts files I can find are in the c:windowssystem32driversetc folder. Is that where it is to be?
    In the host. file, the only two files unflagged are:
    127.xxxxx localhost
    192.xxxxx xxxxserver

    Is there anything else I need to be looking at or trying?

    --KZ

    P.S. Even when I put in the exact IP address, the memo at the bottom of IE says "connecting to...." and it gives a totally different IP address.

  2. #2
    Silver Lounger
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    Re: Can't access site (IE 7x)

    Do you access the company web site through an Intranet (Internal Network) or via the Internet? What are the first 6 digits of the numerical IP address?

    If you don't mind giving us the address, that may be of great assistance. Especially the "totally different IP address". What address does it give?

  3. #3
    5 Star Lounger
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    Re: Can't access site (IE 7x)

    Trying to access the company web site directly from the web.
    It's www.tropixpools.com.
    When I type that in, the memo bar at the bottom of my IE says "connecting to 66.216.78.109"; like it's being redirected or something.
    I was told the IP address is 69.49.191.94.

    --KZ

  4. #4
    Uranium Lounger
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    Re: Can't access site (IE 7x)

    I just pasted the web address from your post into my browser and ended up here.......

    http://www.tropixpools.com/Default.asp?Redirected=Y
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  5. #5
    5 Star Lounger
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    Re: Can't access site (IE 7x)

    Ahhh, so I'm not the only one.
    What does that mean???

    --KZ

  6. #6
    Silver Lounger
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    Re: Can't access site (IE 7x)

    I get the same address line, but I seem to be connected to the site (TropixPools, Pool Service Dallas). My DNS server reports the IP Address should be:

    69.49.191.94

    The other IP address brings up this:

    NetRange: 66.216.64.0 - 66.216.127.255
    CIDR: 66.216.64.0/18
    OrgName: Rackspace.com, Ltd.
    OrgID: RSPC
    Address: 9725 Datapoint Drive
    Address: Suite 100
    City: San Antonio
    StateProv: TX
    PostalCode: 78229
    Country: US
    ______________

    If you want, you can enter this into you Hosts file:

    69.49.191.94 tropixpools.com

    And that should remove your DNS server from the equation.

  7. #7
    5 Star Lounger
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    Re: Can't access site (IE 7x)

    So, when you put in www.tropixpools.com, does our site come up or a redirect?

  8. #8
    Silver Lounger
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    Re: Can't access site (IE 7x)

    I get this (see image). If I enter the other address, I get this (firefox):

    The connection has timed out
    The server at 66.216.78.109 is taking too long to respond.
    * The site could be temporarily unavailable or too busy. Try again in a few
    moments.
    * If you are unable to load any pages, check your computer's network
    connection.
    * If your computer or network is protected by a firewall or proxy, make sure
    that Firefox is permitted to access the Web.
    Attached Images Attached Images

  9. #9
    5 Star Lounger
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    Re: Can't access site (IE 7x)

    What happens if you just type in www.tropixpools.com ?

  10. #10
    Silver Lounger
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    Re: Can't access site (IE 7x)

    interesting. If I type "www.tropixpools.com", then the address bar says:

    http://www.tropixpools.com

    Alternatively, if I just type "tropixpools.com" -- or if I enter "69.49.191.94", then the address bar says:

    http://www.tropixpools.com/Default.asp?Redirected=Y

    However, both pages look exactly the same.

  11. #11
    5 Star Lounger
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    Re: Can't access site (IE 7x)

    oH, Ok, so it does work for you then. Why would our office only not be able to get to the site at all with www.tropixpools.com ?
    The hosting company says that it's hosted by the domain and not the IP so I can't access it via an IP address and the redirect is set up for you to go from tropixpools.com to www.tropixpools.com.
    They don't know why I can't get it either. They keep saying that it's my set up, but nothing changed. Yesterday they changed the site to a new owner and just flipped it. That's all that's changed.

  12. #12
    Uranium Lounger
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    Re: Can't access site (IE 7x)

    I just tried pasting http://www.tropixpools.com into my address bar again and it went right to the site.... no redirect this time ???? <img src=/S/confused.gif border=0 alt=confused width=15 height=20>
    Attached Images Attached Images
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  13. #13
    5 Star Lounger
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    Re: Can't access site (IE 7x)

    But before you weren't just typing in the exact full address? or were you?
    I still can't get there at all. Nothing at all comes up and it keeps trying to connect to 66.216.78.109.

  14. #14
    Plutonium Lounger
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    Re: Can't access site (IE 7x)

    Heve you tried R2's suggestion of adding the line

    69.49.191.94 tropixpools.com

    to your Hosts file? (You should use the one that has no extension, it called just Hosts). I'd also add an extra line

    69.49.191.94 www.tropixpools.com

  15. #15
    5 Star Lounger
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    Re: Can't access site (IE 7x)

    I can't get to the site with the IP either, so that won't help any.
    The hosting company claims that the site is hosted on the domain and not the IP, whatever that means.

    We are accessing the site via our office networked DSL, why would we only not be able to get in?

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