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  1. #1
    2 Star Lounger
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    Toolbar menu in Global template not appearing (Word 2003 SP3)

    I have a user that cannot get the additional toolbar menu item to appear. This had been working but mysteriously stopped. Other users have the same setup and theirs continues to work. Could there be some interaction with another add-in?
    When I check the templates and add-ins list, the global template appears to be there.
    If I go there the manual attachment procedure, then another copy of the template appears in the list and the toolbar item appears but only for that session of Word.
    Ideas or directions would be appreciated.

  2. #2
    Plutonium Lounger
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    Re: Toolbar menu in Global template not appearing (Word 2003 SP3)

    Does the user have the Adobe Acrobat add-in? This is notorious for messing up customizations in Word.

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