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  1. #1
    3 Star Lounger siflaar's Avatar
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    Opening a Word attachment (2000 SR1)

    Hello all <img src=/S/hello.gif border=0 alt=hello width=25 height=29>

    A user here has a strange problem:
    She gets in Outlook an email with a Word attachment
    She opens the mail and opens teh attachment
    In Word she print, save and closes the attachment
    Then when she closes the mail Outlook is telling that the attachment is still open ?!?!?!

    What is going on here?
    Greetings,

    Patrick Schouten
    (The Netherlands)

  2. #2
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    Re: Opening a Word attachment (2000 SR1)

    You don't say what version of Word is used. MS Support told me once this is a known issue between OK2k SR1 and Word 97 SR1. No fix is available. If you're not on Word 97, then I don't know...

    Word to the wise: your users should be saving off attachments and working with them from the hard drive. Lots of reasons for this, but the clincher is that it's the only consistant way for anti-virus programs to have a chance to intercept malignant calls.

  3. #3
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    Re: Opening a Word attachment (2000 SR1)

    <hr>Word to the wise: your users should be saving off attachments and working with them from the hard drive. Lots of reasons for this, but the clincher is that it's the only consistant way for anti-virus programs to have a chance to intercept malignant calls. <hr>
    not true outlook saves a copy of the file to a temp folder before opening, so AV on autoscan will have the opportunity to scan before the file opens.

    the location of the temp files varies with the version, it's usually either window's temp folder or in a folder under temp internet files.

    if using earlier versions of outlook, you can open windows explorer to the temp locations and open a file from outlook to verify that your version has the correct patches to do this.

  4. #4
    3 Star Lounger siflaar's Avatar
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    Re: Opening a Word attachment (2000 SR1)

    We use Outlook 2000 SR1 and Word 2000 SR1
    But the save routine is using a VB routine, maybe that could be the reason?
    Greetings,

    Patrick Schouten
    (The Netherlands)

  5. #5
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    Re: Opening a Word attachment (2000 SR1)

    yes, it could be. are you setting all your objects to nothing to properly exit them from vba?

  6. #6
    3 Star Lounger siflaar's Avatar
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    Re: Opening a Word attachment (2000 SR1)

    Well.......The VB-program is written by an other company, so I have no idea what the VB-program is doing

    So let say it is the code, then the solution is simple:
    * Save the attachment first in a special folder
    * In word open the attachment, save it via the VB-code close the file
    * remove ones a week all attachment files from the special folder

    Thanks all for thinking with me
    Greetings,

    Patrick Schouten
    (The Netherlands)

  7. #7
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    Re: Opening a Word attachment (2000 SR1)

    It could be interesting to take this off line - if we only had the time. Mary, what you say makes sense. But the Norton folks told us to "save as" and open the saved version. And the security patch forces a zillion document types (maybe it only seems that way) to be saved to disc. One wonders why, but I'm not going to dig into it, just add it to the "someday" file. Thanks for the headsup.

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