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  1. #1
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    HTML messages cause crash (2007 updated)

    Some but not all html messages cause Outlook 2007 to crash, even after running scanpst.exe (on both the active .pst file and the archive .pst file) and getting its approval. Recurring. Any ideas?

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: HTML messages cause crash (2007 updated)

    In Office 2007, HTML mail is rendered by Word rather than IE. It may be that the coding in the messages is somehow incompatible with Word 2007. (I use Office 2007 very lightly, so I haven't seen any similar problems myself.)

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    Re: HTML messages cause crash (2007 updated)

    Can you save one of the HTML messages in question and post it as an attachment?

    Joe
    Joe

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    Re: HTML messages cause crash (2007 updated)

    Thanks, all for the responses. After repeatedly re-running scanpst.exe on both outlook.pst and archive.pst (despite getting "no error" messages at first), the problem was resolved.

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    Re: HTML messages cause crash (2007 updated)

    Well, that is strange. If you can now view/open one of the messages that formerly was causing Outlook to crash then you had a corrupted database. Persistence paid off. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    Joe
    Joe

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