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    Blue screen at shutdown (XP Home)

    After any session during which I have used either Paperport ver 7.0 for my Visioneer scanner or my Brother HL40 printer, when I shut down, I get a blue screen with the stop 0x50 message ( I picked up that definiton somewhere on the web). I reinstalled Paperport , but no improvement. If I don't use either of these programs in a session, the computer shuts down OK. I can live with the problem if it's not harmful to my computer. Advice would be appreciaited.

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    Re: Blue screen at shutdown (XP Home)

    Can you get a screenshot or copy the entire stop error message?
    There are MANY possible causes for this stop code and a little more information might help to trim down the number of possibles.
    BOB
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    Re: Blue screen at shutdown (XP Home)

    That was a time consuming assignment you gave me and maybe I didn't need all the words, but here goes:

    A problem has been detected and Windows has been shut down to prevent damage to your computer.
    Page_Fault_IN_NONPAGED_AREA
    If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
    Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.
    If this problem continues, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need safe mode to remove or disable components, restsart your computer, press F8 to select Advanced startup option, and then select safe mode.

    Technical Information:
    Stop: 0x00000050 ( 0xE56D6000, 0x00000001, 0x805D7A1C, 0x00000001)
    Beginning dump of physical memeory
    Physical memory dump complete

    That was the substance of the error message. I might add that this has been going on for several months, but I just haven't had time to worry about it because of family health problems. Also, i have not added any hardwre or software recently/

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    Re: Blue screen at shutdown (XP Home)

    Most likely your boot drive (drive C: ) has errors or running out of space.

    1. Clean up your C: drive - delete temporary files, clean browser cache, move your personal files (documents, pictures, music) to removable media. Run Disk Cleanup utility, but DO NOT use "Compress old files" option! (Start > All Programs > Accessories > System Tools > Disk Cleanup). Make sure that at least 30% of drive C: space is "free".

    2. Check your hard disk for errors. Click Start > Run, type
    chkdsk /f
    hit Enter, confirm your choice and restart your computer.

    3. Run Disk Defragmenter (Start > All Programs > Accessories > System Tools > Disk Defragmenter)

    4. Now you can fix the error (if it is still necessary):

    How To Fix This Error

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    Uranium Lounger viking33's Avatar
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    Re: Blue screen at shutdown (XP Home)

    kaplinb has some good suggestions in his post.
    Indications do seem to point to a memory problem or a page file setting.
    BOB
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    Re: Blue screen at shutdown (XP Home)

    I went through kaplinb's procedure with the exception of skipping a step which may have been crucial. I did not move my personal files to removable media, thinking that, because I have 81% free space, that was not necessary. However, if moving those files is to get rid of some corrupted files, then No doubt, I should have done it. But if, corrupted files is a problem, how do I identify those?
    Anyhow, I did complete the rest of the procedure and still have the blue screen at shutdown under the conditions I mentioned. The web site on the last step suggests that I may be short on RAM. I have 768MB and could quite easily, at minimal cost, replace the 256 MB module with a 512 MB for a total of 1024 MB. Should I do that?

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    Re: Blue screen at shutdown (XP Home)

    While a bump up with another 256mb of RAM would be nice, I don't think that it will solve your problem, UNLESS one of the RAM sticks is defective.

    With two or more sticks, you could remove one, try it out, then if still no good, swap sticks around to see if one of them is doing you in. Substitution of RAM being the best test to determine if you have a flaky stick or not.

    Also, what is the size of your page file? A million theories abound as to just what the size should be but usually letting Windows do it for you automatically is the safest bet.

    Edited to add: I also don't think moving your personal files to removable media will do you any good either .
    BOB
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    Re: Blue screen at shutdown (XP Home)

    I removed each of the memory sticks separately, rebooted, and saw no change in performance. I did not move the sticks to the other slot. Should I? Total paging size 576MB

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    Re: Blue screen at shutdown (XP Home)

    Try to increase paging file size.

    Open System Properties (from Control Panel or by pressing Windows and Pause/Break keys on your keyboard simultaneously), click Advanced tab, then Settings button under Performance (first from the top), on the next window click Advanced tab, then click Change button under Virtual Memory. On the next window select "Custom Size" option and enter 768 MB for Initial Size and 2304 MB (three times more) for Maximum size. Click Set, OK, OK, OK.

    Answer to your last question: it is possible that one of the memory slots may be physically damaged, but since you tested both slots separately it is highly improbable that both of them are damaged (you still have the error). In other words, you can try to swap memory sticks, but most likely the result will be the same.

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    Re: Blue screen at shutdown (XP Home)

    I changed the paging size to 768 & 2304, but still get the blue screen at shutdown. The blue screen error message is the same as before, but the first group on numbers in the parenthesis is different each time. The other 4 numbers don't change. One time the number was 0xE1399000. Another time 0x343E000. I suppose those are addresses of something. Greek to me.

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    Re: Blue screen at shutdown (XP Home)

    Since you reinstalled Paperport ( is it the latest version? ), how about temporarily removing the Brother Printer and also checking for the latest drivers for it?

    Since you say you only have the problem IF you use either of these, that has to be the significant clue, I would think. <img src=/S/hmmn.gif border=0 alt=hmmn width=15 height=15>
    BOB
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    Re: Blue screen at shutdown (XP Home)

    I'm replying to my own post this time with a new comment and new questions. Originally I said the blue screen only happened after using my scanner or printer. I've since found that not to be only times. If I live with this blue screen, will the computer eventually crash? Also, though I wouldn't want to do it, would a clean reinstall of XP and all programs cure the problem?

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    Re: Blue screen at shutdown (XP Home)

    Has your problem just started to happen recently? Perhaps you could try a System Restore of XP going back to a time before your problem started?


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    Re: Blue screen at shutdown (XP Home)

    If you have run the chkdsk that was suggest earlier and there were no hardware problems then you almost certainly have a driver issue. See troubleshoot "windows xp" shutdown bsod - Google Search for many links on troubleshooting help. Look at the first six or seven in particular.

    Joe
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    Uranium Lounger viking33's Avatar
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    Re: Blue screen at shutdown (XP Home)

    Ceric,
    --------------------------------------
    If I live with this blue screen, will the computer eventually crash? Also, though I wouldn't want to do it, would a clean reinstall of XP and all programs cure the problem?
    --------------------------------------

    A blue screen ( BSOD= Blue Screen of Death ) IS a crash.

    A REPAIR reinstall of XP might be in order. Using your XP CD, boot up to it. ( you may have to change your boot order in the BIOS to make the CD first boot choice )
    When it offers to do a reinstall of XP, go the the SECOND screen, don't use the first screen choice, and select <big>repair</big> reinstall. Follow the steps it offers and this will reinstall XP without disturbing any of you already installed apps.

    If no joy with that, THEN a clean reinstall might be choice.
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

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