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  1. #1
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    Unable to open Wordattachment in Outlookmailmessag (Outlook 2003 Dutch)

    Goodmorning!

    I have the following 'problem'.
    One of our clients tries to open een Worddocument which is attached to an e-mail.
    Normally everything works.
    Even if she receives another Worddocument from the same sender.
    Except for this one document.
    When she receives this (once every two weeks), she gets the following message while trying to open the concerning e-mail.
    'You don't have permission to execute this action to this object. See folder contactperson or system manager'.

    I've tried Googling this message, but it didn't help me much...

    Does anyone of you have a clou as to what this can mean?

    Many thanks in advance,

    Daphne <img src=/S/compute.gif border=0 alt=compute width=40 height=20>

  2. #2
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    Re: Unable to open Wordattachment in Outlookmailmessag (Outlook 2003 Dutch

    I seems as thought the sender has attached some security restrictions to the document. Can your client have the sender check the document? Maybe make a new copy and try to resend.

    Joe
    Joe

  3. #3
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    Re: Unable to open Wordattachment in Outlookmailmessag (Outlook 2003 Dutch

    I've already checked that before, but there were no restrictions to this file. It was clean....

  4. #4
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    Re: Unable to open Wordattachment in Outlookmailmessag (Outlook 2003 Dutch

    Has the sender tried making a new copy of the doc?

    Joe
    Joe

  5. #5
    Uranium Lounger
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    Re: Unable to open Wordattachment in Outlookmailmessag (Outlook 2003 Dutch

    Or, have the sender try a plain text version of the document.
    -John ... I float in liquid gardens
    UTC -7±DS

  6. #6
    Super Moderator jscher2000's Avatar
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    Re: Unable to open Wordattachment in Outlookmailme

    Attachments open from the Temporary Internet Files folder, so there is extra security on them. If the document is first saved to another location on hard drive, does the message still appear?

  7. #7
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    Re: Unable to open Wordattachment in Outlookmailmessag (Outlook 2003 Dutch

    The sender isn't able to do anything with the message at all... :-(

  8. #8
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    Re: Unable to open Wordattachment in Outlookmailmessag (Outlook 2003 Dutch

    In that case, I'd ask the sender to send a new message - perhaps something went wrong with the original one.

  9. #9
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    Re: Unable to open Wordattachment in Outlookmailmessag (Outlook 2003 Dutch

    We've tried that too. All the other documents the sender sends cán be opened. But not this particular one. And it's one which comes by every month... very strange...

  10. #10
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    Re: Unable to open Wordattachment in Outlookmailmessag (Outlook 2003 Dutch

    You mentioned that the sender wasn't able to do anything with the message either - this points to a problem on their side, not yours. If the same happens when they resend the document (not resend the same message, that wouldn't help, obviously), there is something seriously wrong with that particular document. They will have to solve that.

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