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  1. #1
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    A Mix of Problems

    I am having multiple problems on my PC so I was unsure where to post this.

    1. I have been getting a pop-up window saying I have Windows updates available for some time. So a while back I decided to install them by clicking on the pop-up and choosing the appropriate method.
    It completed without any fanfare, i.e. no window saying it was done so I didn’t think anything of it. But the pop-ups saying Windows updates were available kept coming up. So after a few weeks more of this I decided to try installing the updates again, this time going through the Windows Update feature, (i.e. not clicking on the pop-up). This time when it finished it showed that all of the updates failed to install (there were more than a dozen). Each failure message had a link for more info which took me to a Microsoft website that gave no clue why the update failed but simply said try again.

    2. I have also been getting a pop-up saying I have a Java update available. I tried clicking on this to install the updates and thought it was done but like item 1 above the pop-up keeps appearing. I also have a Java icon in my system tray where I didn’t before these messages started appearing. Also when I right-click on this Java icon and select properties I get an “Access Denied” message. When I go to Control Panel and click on the Java icon there I get the same "Denied” message. Since I have never attempted to use the Java icon in control panel before I don’t know if this is normal but I am more than a little suspicious, especially since I am logged on as the owner.

    3. Other strange behavior. In the past 2 months or so I notice that whenever I attach something to an outlook email it takes a huge amount of time to attach, like 20 to 30 seconds on average, no matter what size the attachment. This is only for the first attachment however. All subsequent attachments for either the same email or any other new emails in the same Outlook session all attach quite quickly (1 to 3 seconds on average depending on the size). Attaching didn’t use to behave this way.

    What I have done
    So I first started with Outlook since besides the slow attaching all of Outlook was sluggish. So I cleaned out my personal folder reducing the size from over 700 Mb down to 400 Mb. That cleared up the Outlook sluggishness right off but it did nothing for the slow attaching.

    Suspecting a virus I ran a full-system virus scan twice using Trend Micro’s PC-Cillin Internet Security 2007, which is current and up to date. It found a number of spyware infections the first time but no viruses. The second time it found only 1 or 2 spywares and again no viruses.

    My Questions

    1. How do I get the Windows updates to install? I have no idea why they are not.
    2. Why can’t I access the Java icon in Control Panel? I am suspecting the Java updates are also not installing but don’t know for sure.
    3. What is causing the extremely slow attaching for the first attachments?

    My Stats
    HP Pavillion – Celeron 1.8 Ghz – 768 Mb RAM
    Windows XP Home SP2
    Outlook 2003 (11.5608.5606)

  2. #2
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    Re: A Mix of Problems

    I have have seen this on other machines.
    The root of the problem on these machines was the firewall (ZoneAlarm, <img src=/S/free.gif border=0 alt=free width=30 height=15> version). The users had NOT given permission for these programs to have access. The update would down load but NOT install.

    As for Java, you can check for updates, but you need to access this program through the "Control Panel" and then select the "Update" tab.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

  3. #3
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    Re: A Mix of Problems

    #2 - If Dave's suggestion doesn't work out…

    Sometimes the brute force approach can sort out Java issues. That is, remove all your Java installs (J2SE and Java entries in Add or Remove Programs). This is a bit brutal, but has worked for me in the past. When you run apps that need Java you should be prompted to reload them.
    <font face="Comic Sans MS" color="blue">TimOz</font>
    <img src=/S/flags/Finland.gif border=0 alt=Finland width=30 height=18> <img src=/S/flags/Australia.gif border=0 alt=Australia width=30 height=18>

  4. #4
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    Re: A Mix of Problems

    1.) See How to troubleshoot Windows Update or Microsoft Update when you are repeatedly offered an update and How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues for some ideas.
    2.) I'd second the notion of uninstalling all current versions of Java. But I'd recommend that you download the most current OFFLINE version of the Java Runtime Environment from Download Center - Download. That way once downloaded if you do have any install issues once they are cleared up you won't have to download again.
    3.) The sorts of issues are very difficult to debug. You need to tell us more about the environment & circumstances. What processor and how much RAM? What other applications are running? Is the attachment very large?

    Joe
    Joe

  5. #5
    Super Moderator jscher2000's Avatar
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    Re: A Mix of Problems

    Regarding #3 on Outlook attaching, in this long thread, we ran through quite a wide range of possible issues and things to check: Outlook freezes when attaching files (2003/SP2)

    If that doesn't help, consider starting a new thread on the Outlook board, linking back to this one for context.

  6. #6
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    Re: A Mix of Problems

    Don't know the cause of these problems but when I reformatted the hard drive and re-installed all software it solved all of these.

  7. #7
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    Re: A Mix of Problems

    Thanks for posting back. Sorry you had to take the drastic step of reformatting. But glad it is OK now.

    Joe
    Joe

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