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  1. #1
    New Lounger
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    Detect and Repair Feature (Outlook 2003 SP3)

    When I click a hyperlink in my Outlook email, I am taken to my home page, rather than the hyperlink web page. I thought I would use the Detect and Repair feature under Help to see if that would correct the problem. Instead, a pop-up entitled, "Windows Installer," appears, which states, "The Windows Installer service could not be accessed. This can occur if you are running Windows in Safe Mode or if the Windows installer is not correctly installed. Contact your support personnel for assistance."

    Is this an XP (I have XP Home, SP2) problem, or an Office problem. Either way, can you direct me to a resolution?

    Thanks. <img src=/S/flags/Pennsylvania.gif border=0 alt=Pennsylvania width=30 height=18> <img src=/S/bananas.gif border=0 alt=bananas width=33 height=35>

  2. #2
    Plutonium Lounger
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    Re: Detect and Repair Feature (Outlook 2003 SP3)

    About the hyperlink problem: I see that you're using FireFox. Try setting Internet Explorer as your default browser temporarily, and see if the problem occurs there too. Then set the default browser back to FireFox.

    About Windows Installer: you might try reinstalling it. You can download the version for Windows XP from Download details: Windows Installer 3.1 Redistributable.

  3. #3
    New Lounger
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    Re: Detect and Repair Feature (Outlook 2003 SP3)

    Hans, I made IE my default browser, and the email links opened fine. I then returned to Firefox as my default browser, and the links worked fine.

    I ran the Windows 3.1 Installer Redistributable and rebooted the pc, but I am still now able to launch Detect and Repair. Is this something I should worry about?

    Thanks for your help. It is much appreciated!

    Sheila <img src=/S/joy.gif border=0 alt=joy width=23 height=23>

  4. #4
    Plutonium Lounger
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    Re: Detect and Repair Feature (Outlook 2003 SP3)

    The error message when you try Help | Detect and Repair is not an immediate problem, but it would be nice if the feature worked. What happens if you do the following:
    - Select Start | Run... (in Windows)
    - Type <code>msiexec /regserver</code>
    - Press Enter or click OK.

  5. #5
    New Lounger
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    Re: Detect and Repair Feature (Outlook 2003 SP3)

    Hans, when I type in msiexec /regserver and Enter, the cursor turns into an hourglass for a moment, stops, and nothing happens.

    Yikes! Now what?

    Sheescann <img src=/S/confused3.gif border=0 alt=confused3 width=45 height=45>

  6. #6
    Plutonium Lounger
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    Re: Detect and Repair Feature (Outlook 2003 SP3)

    That's not a bad sign in itself (an error message would have been). Have you tried Help | Detect and Repair in Outlook after that?

    Also see the link in my reply <post:=685,578>post 685,578</post:> in your other recent thread - I have a feeling that all these problems share a common cause.

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