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  1. #1
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    OutLook ( 2000 w/SP-3)

    Periodically, Outlook will refuse to pull Email down off the server. If I shut the program down (or reboot the computer) then it will work again.

    This has continued for years now - ever since I switched to comcast cable (which does not 'support' Outllok, only Outlook Express). I don't think I had this problem when I used dial up years ago.

    Any ideas on what I can do to prevent this?

    Thanks!

  2. #2
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    Re: OutLook ( 2000 w/SP-3)

    Close Outlook, and then open "Task Manager" (Ctrl-Alt-Del) , if Outlook is still listed, select it and then "Kill Task".
    If this is what is happening, then some other program and/or device has started Outlook, and then you open it again.

    Fax programs and programs that come with a PDA will startup Outlook.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

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    Re: OutLook ( 2000 w/SP-3)

    I think that with the age of your version of Outlook you'll be hard pressed to get much help. You ought to check into upgrading. Check out Office Basic Home Page - Microsoft Office Suites - Microsoft Office Online for an inexpensive although bare bones version of Office. If you qualify see .:: Microsoft presents :: The Ultimate Steal ::. for terrific deal. Or consider the combination of Office Home and Student Home Page - Microsoft Office Suites - Microsoft Office Online and Windows Live Mail - Overview. WLM is the OE successor.

    Joe
    Joe

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    Re: OutLook ( 2000 w/SP-3)

    My organization will _not_ move to newer versions of Outlook. They are too concerned aobut the product registration process and spying by MS.

    I have shut down Outlook & the PC repeatedly and the problem simply recurs eventually. I do not understand the comment to go see if it has completely shut down by using Task Mgr. Rebooting the computer does all that anyway. What does that do to solve the bug?

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    Re: OutLook ( 2000 w/SP-3)

    Well, that is too bad. I guess you mean activation and not registration. Perhaps you could get them to look into Microsoft Volume Licensing Home Page.

    Joe
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  6. #6
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    Re: OutLook ( 2000 w/SP-3)

    >> I do not understand the comment to go see if it has completely shut down by using Task Mgr. Rebooting the computer does all that anyway. What does that do to solve the bug?

    The aim is not to shut it down, but to see if it is still running after you have (theoretically) shut it down manually. If it is still running, it could point to the cause of your problem - i.e. we're trying to find a prevention rather than a cure.

    How big is your .pst?
    How many mail folders do you have?
    How many active rules do you have?
    Do you have any add-ins?

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    Re: OutLook ( 2000 w/SP-3)

    Thanks Leif, Now I understand why. The problem has not recurred since my last post (it often goes a week or a few weeks before happening). When it does recur, I will perform that check.

    Here are the answers to your other questions:

    How big is your .pst?
    - Outlook.pst is reported as 352,500,352 - that must be in bytes, not KB. I've heard that MS 'designed' it so it never gets smaller, even when messages are deleted or purged....(?)
    - I ran the Scanpst on it and no errors were reported.

    How many mail folders do you have?
    - There are 27 "main folders" (the ones directly under "Personal Folders") including the ones that are built in e.g. Inbox.
    - Some of those have sub-folders, and the total number at that secondary level is 37.
    - One secondary sub-folder has 2 tertiary sub-folders.
    So the complete total number is 66 folders in all.

    How many active rules do you have?
    - Two active rules for junk/spam.

    Do you have any add-ins?
    - No, I don't think so. They would be listed under the Tools or Help menu, wouldn't they?

    Does that suggest any ideas?

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    Re: OutLook ( 2000 w/SP-3)

    Ok, Outlook again refused to pull Email down off the server.
    It gives the error box below when this happens.

    I closed other pgms that were running, then closed Outlook last. When I opened Task Mgr. only the single regular Application was displayed (OL fax something that is loaded automatically at startup).

    Then I looked at Processes: of course there were scores of them and most are uninterpretable - but I did see that OUTLOOK.EXE was still there in the Processes - tho I have no idea if it should be or not. (MS Office rips little pieces of itself into the OS at startup as I recall.)

    I closed Task Mgr., then Shut Down the Computer.

    But I got a warning box that said:
    "End Program OUTLOOK.EXE ??
    This Program is not responding."

    So, apparently Outlook is not closing down entirely.

    But I have no idea what to do with that piece of information or whether it is even connected to the mail download problem.

    Thanks in Advance for your help...
    Attached Images Attached Images

  9. #9
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    Re: OutLook ( 2000 w/SP-3)

    Randy, that error usually means a "background" failure to login to the mailserver, either because the password is wrong or the POP account is not set up correctly. BUT never forget that ComCast could be having problems. <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

    I don't use Comcast services, but I'd try these steps. If you are using a cable modem, shut it down, wait 5 minutes and restart it (sometimes interruptions to service can cause you to appear to be connected when you're not). Then l would go to the Comcast website and review the current instructions for setting up the mailserver connection/account for Outlook Express, which should work for Outlook. Finally, if you are sure the problem is on your end, AFTER making sure you have your password and mailserver settings documented, recreate your mail profile in the Control Panel.

    Perhaps someone with Comcast experience can help. (How come your employer IT people don't help?)
    -John ... I float in liquid gardens
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