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  1. #1
    Star Lounger
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    Can't Download Mcafee

    Comcast offers Mcafee free to its customers. I've downloaded Mcafee on my desktop with no trouble, but I can't get it on my laptop. I've spent many hours over several weeks trying to get it.

    Here are my two weird problems:

    1. I often can't login to Mcafee. I type in my username and password and the page comes up again with everything blank for me to login or it comes back saying that my username or my password is incorrect. I've confirmed both many, many times. Around and around we go.

    2. When I do get into Mcafee, I can't download the program. I get the download manager and when I click on it to install, it goes to a File Not Found 404 page. Again, we go around and around here.

    Read below what I've already done.

    1. I've worked for hours each with online chats and phone chats with Mcafee and Comcast. No help.
    2. I've deleted all temp files--internet and temp folder per tech support instructions.
    3. I've updated java, flash, and something else per tech support instructions.
    4. I've checked my system for a trojan that Mcafee says does something like the 404 error. I found no trojan.
    5. I've run a free online Mcafee scan and found no virus.

    I have to have some kind of protection. I could buy a Mcafee license if I knew it would work on my laptop, but I don't know what to do. They obviously can't help me, but I always get great help on this site. I hope someone can help me.

  2. #2
    Plutonium Lounger
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    Re: Can't Download Mcafee

    Does the relevant page offer the option to download the install file to your computer, so that you can run it from there?
    If so, you could download the install file to your desktop, then transfer it to your laptop (using a USB drive or a CD, for example)

  3. #3
    Plutonium Lounger Leif's Avatar
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    Re: Can't Download Mcafee

    What browser(s) are you using? If just the one, can you try another (e.g. Firefox) to see if that works?

  4. #4
    Uranium Lounger viking33's Avatar
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    Re: Can't Download Mcafee

    Reva,
    Is this McAfee Anti Virus or it's Security suite or what flavor is it?

    Personally, I don't or won't use any McAfee products but there are other FREE AVs out there like Avast or AVG for example.

    Why not give then a try?
    BOB
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    Long ago, there was a time when men cursed and beat on the ground with sticks. It was called witchcraft.
    Today it is called golf!

  5. #5
    Uranium Lounger
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    Re: Can't Download Mcafee

    I use Comcast as my ISP, but not the <img src=/S/free.gif border=0 alt=free width=30 height=15> AV they offer. I use the <img src=/S/free.gif border=0 alt=free width=30 height=15> version of Avast and am very happy with it. I did a little checking into the DL process for McAfee from Comcast. It leads me to a page that says you need to have the McAfee Download manager installed on your system. Is that installed on your laptop ?? If no, go to this page (if the link works for you, it may be related to my account log in) and get a serial number and DL & run the McAfee DL manager and then in the Download Manager window, enter the serial number, and then select the programs you want to download. HTH <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    Edited by Doc - The link will require you to log in to continue.
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  6. #6
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    Re: Can't Download Mcafee

    I gave up and loaded the free Avast in a few minutes and went on with my life.

    I had done all the things mentioned in your responses, such as use IE as well as Firefox, download the Download Manager...etc. For some reason, it simply wouldn't work on my laptop, but Avast was a breeze.

    Thanks so much.

  7. #7
    Star Lounger
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    Re: Can't Download Mcafee

    I'm also wondering if Mcafee will still work ok on my desktop since I often connect my laptop to the network the desktop is on. Will there be a problem?

  8. #8
    Uranium Lounger
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    Re: Can't Download Mcafee

    Each computer on your network should have it's own security software unless you have network-wide security on the server.
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