Results 1 to 15 of 15
  1. #1
    3 Star Lounger
    Join Date
    Dec 2001
    Location
    Nevada, USA
    Posts
    207
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Unable to Delete Task(s) (2007 - SP1)

    I have the view for my tasks customized with the filter set to off. There are two stubborn tasks which, when I attempt to delete them, won't delete. When I double click either task, I get the attached message. Both messages are checked as completed.

    Does anyone have any suggestions? I tried compacting the pst file but it didn't help.

    Thanks in advance.
    Attached Images Attached Images
    Carol W.

  2. #2
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    Try the Scanpst tool - see Scan and repair corrupted Outlook data files.

  3. #3
    3 Star Lounger
    Join Date
    Dec 2001
    Location
    Nevada, USA
    Posts
    207
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    Hans:

    Thanks for the quick reply (as usual).

    The last time I ran scanpst I lost all my mail rules and ended up having to recreate them from scratch. Is there a way to save the rules before I run scanpst? Alternatively, is there a way to just scan the tasks and not the entire pst? I'm thinking, based on the name of the program (scanpst) that the answer to the last question is no but I thought I'd ask anyway. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>
    Carol W.

  4. #4
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    You can export your rules before running Scanpst.exe, then import them if you lose them - see Import or export a set of rules.
    As far as I know, you can't restrict the action of Scanpst to a specific category of items.

  5. #5
    3 Star Lounger
    Join Date
    Dec 2001
    Location
    Nevada, USA
    Posts
    207
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    Good news / bad news....

    Good news: I didn't lose my rules when I ran scanpst.exe (I had exported them prior to running it, just in case).
    Bad news: Running scanpst didn't resolve the problem.

    I can eliminate the tasks from being seen by changing the filter to a value of "not started" for the status field but they're still in the pst file.

    Any other thoughts? Thanks.
    Carol W.

  6. #6
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    You could create a new .pst file and copy all e-mails, appointments, tasks etc. to the new one except for the problem tasks. Then specify the new .pst as your delivery location. Finally close the old one.

  7. #7
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
    Posts
    9,508
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    See if Outlook Spy can remove them. (It's very technical, but may be of use.)
    -John ... I float in liquid gardens
    UTC -7ąDS

  8. #8
    3 Star Lounger
    Join Date
    Dec 2001
    Location
    Nevada, USA
    Posts
    207
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    John:

    Thanks for the suggestion. I downloaded and installed Outlook Spy. I'm a retired programmer so some of it actually makes sense <img src=/S/wink.gif border=0 alt=wink width=15 height=15> !

    I selected one of the tasks in question and clicked on Item. I got the first screen of the multiimage tif attached. Next, I clicked on Functions and then on Delete. Then I clicked on the Call button and got the second screen of the attached.

    My analysis is that the record is gone but there is a pointer hanging around somewhere that wasn't deleted. How would I find that pointer and delete it? My "under the covers" knowledge of Outlook is not very in depth.

    Thanks.
    Attached Images Attached Images
    Carol W.

  9. #9
    3 Star Lounger
    Join Date
    Dec 2001
    Location
    Nevada, USA
    Posts
    207
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    In case the second image doesn't come through on the attachment to my previous message (long story), here it is.

    Thanks again.
    Attached Images Attached Images
    Carol W.

  10. #10
    Uranium Lounger
    Join Date
    Dec 2000
    Location
    Salt Lake City, Utah, USA
    Posts
    9,508
    Thanks
    0
    Thanked 6 Times in 6 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    Just to be sure, this is a standalone machine, not on Exchange server, correct?

    If so I'm out of ideas, you could look at PST Walker to see if it will help, but I doubt it is more powerful than Outlook Spy. At this point I'd follow Hans advice of creating a new PST and migrating to it. (Not as big a pain as it sounds.)
    -John ... I float in liquid gardens
    UTC -7ąDS

  11. #11
    3 Star Lounger
    Join Date
    Dec 2001
    Location
    Nevada, USA
    Posts
    207
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    Yes, it's a stand alone machine.

    I'll take a look at PSTWalker.

    Thanks.
    Carol W.

  12. #12
    3 Star Lounger
    Join Date
    Dec 2001
    Location
    Nevada, USA
    Posts
    207
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    Success! I created a new pst file and imported all items, except for the two problem tasks, into it.

    I did run into one issue that had me stumped for a while. My Contacts folder was imported properly from the old pst to the new one but the contacts didn't show in the address book. I discovered by accident (after several hours of Googling the problem, repairing Outlook 2007 and grumbling a lot <img src=/S/smile.gif border=0 alt=smile width=15 height=15>) that the radio buttons for Search ("name only" and "more columns") controlled whether or not the contacts show in the address book. I suppose, after thinking about it for a while, that this makes some sense but it's not very intuitive, IMO.

    Thanks to all who responded.
    Carol W.

  13. #13
    Plutonium Lounger
    Join Date
    Mar 2002
    Posts
    84,353
    Thanks
    0
    Thanked 29 Times in 29 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    In earlier versions of Outlook, you right-click Contacts in the Folder List, select Properties, activate the Address Book tab and tick the check box "Show this folder as an e-mail address book".

  14. #14
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,572
    Thanks
    5
    Thanked 1,057 Times in 926 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    See Contacts are missing when I click the To, Cc, or Bcc buttons for the steps to add Contacts to an address book. They are pretty much the same as prior versions.

    Joe
    Joe

  15. #15
    3 Star Lounger
    Join Date
    Dec 2001
    Location
    Nevada, USA
    Posts
    207
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Re: Unable to Delete Task(s) (2007 - SP1)

    Hans, the check box labelled "Show this folder as an e-mail Address Book" was already checked but grayed out. I was unable to toggle it, which was my first instinct.

    Joe, I had seen those instructions but I was unable to remove "Outlook Address Book" and therefore unable to add it as a new Additional Address Book. The message I got, when trying to add it, was that it would be a duplicate and therefore not allowed.

    The only thing that finally populated the Address Book with Contacts, at least for me, was toggling those radio buttons that I mentioned in my last post.

    Thanks again.
    Carol W.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •