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  1. #1
    5 Star Lounger
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    Palm Treo and Outlook

    Out of the blue I am having trouble synching my Treo 680 with Outlook Contacts (2003 SP2), getting OLERR:XX ... errors and Contacts Sync Failed message. Found Article ID: 31167 on the Palm KB. http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE...rtKB,CASE=31167 Tried all the fixes, including Experiment in Batches, to no avail. Made new Folder, ContactsSync, moved all the Contacts to ContactsSync, then moved a batch back to Contacts, as directed. Hot sync failed on first and all subsequent attempts. (Used a binary search method to move a batch of half the 1600 names, then a quarter, then an eighth, etc.)

    Finally, I did not use Outlook's Detect and Repair function because that appears to be program related, not data. Palm says I have a corrupt contact somewhere.

    HH

  2. #2
    Uranium Lounger
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    Re: Palm Treo and Outlook

    Is this a standalone Outlook client, not using Exchange? If so, have you run scanpst.exe on your PST?

    Assuming that Palm is correct, and you indeed have a corrupt item, in my experience, corrupt Contacts can be a pain to identify and restore, and scanpst.exe won't necessarily clean them. Your best way to clean them is to make a backup copy of your PST, and for safety, also export your Contacts to a separate PST, then export your contacts to a CSV file, delete all your contacts, and reimport them from the CSV file. If you find you cannot delete a contact (or contacts), there's your proof that it or they is or are corrupt. The best way around that is to create a new PST, move all your data to it, and set it as the data store for receiving messages. You may have to create the corrupt item from scratch.
    -John ... I float in liquid gardens
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  3. #3
    5 Star Lounger
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    Re: Palm Treo and Outlook

    This is standalone Outlook client. Thanks for the tip on Scanpst, I wasn't familiar with it. Unfortunately it didn't work. It found errors and I made a backup, but when i tried a HotSync I got the same errors. Then tried the CSV route. I deleted the Contacts in groups of 100 to see if I could find a Contact that wouldn't delete. No luck.
    Imported the CSV file, and with my fingers crossed, tried another HotSync. No luck. Got the same OLERR errors. What can I try next?
    HH

  4. #4
    Uranium Lounger
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    Re: Palm Treo and Outlook

    I don't have any bright ideas. It's only Contacts that won't sync? Calendar, Tasks and Notes are fine?
    -John ... I float in liquid gardens
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  5. #5
    Plutonium Lounger
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    Re: Palm Treo and Outlook

    Since my newly purchased Treo 680 is due to arrive today, I've been holding my breath and watching your struggle here for the past few days! <img src=/S/grin.gif border=0 alt=grin width=15 height=15> (although I don't use Outlook, period)

    Two things I wonder and since you've got backups and exports to protect you:

    1) If you delete ALL the contacts and then try a synch, will the process work OK? That is, I'm trying to assure that it REALLY is one or more corrupt contact records.

    2) What about if you were to (temporarily) install the Palm Desktop app and try to hotsynch with it? That is, I'm trying to see if the problem is Outlook related - a fluke of some kind.

    That #2 might be more trouble than it's worth, the changing of your hotsynch settings from one app to another, but it's all I can think of aside from trying to view each and every contact record to see if you can visually find the alleged corruption. That's a bunch of records you've got there!

  6. #6
    Uranium Lounger
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    Re: Palm Treo and Outlook

    Any chance your problem could be related to this memory capacity issue: http://pcworld.about.com/news/Nov292004id118736.htm It's an old article, and I'm not familiar with Treo's, but 1600 -IS- a lot of contacts!
    -John ... I float in liquid gardens
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  7. #7
    5 Star Lounger
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    Re: Palm Treo and Outlook

    Yes, Calendar, Notes, etc. all sync correctly, which is why the Contacts problem is so frustrating. What do you think of this idea:
    Delete all the Outlook Contacts, then perform a HotSync with Palm Overrides Desktop setting for Contacts. That should put all the "clean" Palm Contacts into the empty OL Contacts. Then restore the HotSync settings to Synchronize the Files and re-sync.
    HH

  8. #8
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    Re: Palm Treo and Outlook

    Thanks for your thoughts. In response to idea #1 of yours, I suggested something similar to JohnBF <post#=688,676>post 688,676</post#>. I suggested Palm Overerides Desktop because I don't want accidently erase the Palm.
    As for #2, I agree that it's probably more trouble than it's worth.
    HH

  9. #9
    Plutonium Lounger
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    Re: Palm Treo and Outlook

    As I've wnadered about the house doing my morning chores and hopping to the Lounge, another thing has occurred to me. I don't know if I'll be able to say this in a few words so please bear with me. The process of "synching" the computer and the handheld records means taking the LATEST records from each side and copying to the other side, whether from the computer to the handheld or vice versa. I think so anyway.

    Now, you've done all this work with backing up, exporting and importing on the computer side and had no complaints from Outlook or your OS about "bad records" so I wonder. Is it possible that the corrupt record(s) exist on the HANDHELD and that the records on the computer are not corrupt? One way to test my theory would be to open the Hotsynch program to the Custom screen for Contacts and temporarily set it so the "desktop overwrites the handheld" to see if the synch would run OK. (see attachment)

    I don't know if there's any risk in that, but like I said, you've got backups and exports to protect yourself.
    Attached Images Attached Images

  10. #10
    5 Star Lounger
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    Re: Palm Treo and Outlook

    Thanks for the quick reply. You may have something there. It's easier to try Palm overrides Desktop first because I have a backup of Outlook Contacts. However, any further testing must await the return of the Treo, which is away for the day with my wife. Yeah, it's her Treo and Outlook!
    HH

  11. #11
    Plutonium Lounger
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    Re: Palm Treo and Outlook

    Oh boy, so if YOU don't get it fixed you're gonna be in hot baked beans with SWMBO, huh? <img src=/S/rofl.gif border=0 alt=rofl width=15 height=15>

  12. #12
    Uranium Lounger
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    Re: Palm Treo and Outlook

    It will be an interesting "return-trip" test. But if you have updates in the Outlook Contacts, getting those changes synced into the Treo may remain problematic.
    -John ... I float in liquid gardens
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  13. #13
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    Re: Palm Treo and Outlook

    I have been keeping track of the few new Contacts in OL and have entered them manually in the Treo. So I'm not to worried about losing data.
    HH

  14. #14
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    Re: Palm Treo and Outlook

    Finally got around to testing Handheld overrides Desktop. Moved all the Contacts to my test Folder, ContactsSync. With Contacts now empty I performed another HotSync using the override for Contacts only. Failed again, with same OLERR messages. Contacts in OL remained empty! Does this indicate the problem is in the Treo, or something deeeeeep down in OL?
    HH

  15. #15
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    Re: Palm Treo and Outlook

    Success! I tried Desktop Overides Handheld (for Contact only) in the HotSync Custom menu. That worked OK, bringing my new OL Contacts into the Treo. Did an OL backup and then tried a Hotsync with Handheld overrides Desktop. Whaddya know, it worked! No more OLERR messages. As a final test I added a name to the Treo, then did a normal Hotsync, and that worked without errors.
    Software works in mysterious ways.
    Thanks to all for their suggestions.
    HH

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