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  1. #1
    Lounger
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    Fax Console Problem (XP SP 2)

    Hello, again! Back in October of 2007, I requested your assistance in setting up the Fax Console that comes under All Programs, Accessories, Communications. I finally got it set up correctly to send faxes but at the time, I did not need to receive faxes. At least two weeks ago, I needed to receive a fax from a doctor's office and set the fax program to answer automatically on the first ring - how I don't know. I thought <img src=/S/confused.gif border=0 alt=confused width=15 height=20> that my answering machine answered on two rings so I wanted to make sure the fax console had a chance to grab the fax. Two weeks have gone by and I have finally noticed that my house phone only rings once. I thought it was just hang up calls so I didn't worry about it until my son called my cell phone to see what was going on. I checked the fax console and turned of the option to automatically answer and for safety's sake changed the rings to 5. Still only one ring on the house phone. I disabled incoming and outgoing faxes. No luck with the phone. I checked each phone seperately and they are working and the answering machine is set to answer at 6 rings. I even unplugged the phone from the computer and from the phone jack and still the phone only rings once! What am I missing? I've been working on this off and on all day and I give up. <img src=/S/meltdown.gif border=0 alt=meltdown width=15 height=15> What am I missing? I do not see where I instructed the fax program to answer in one ring - anywhere!!! At least I come up with unique problems! Thank you for your time. No, faxes are not dead yet! <img src=/S/pinkelefant.gif border=0 alt=pinkelefant width=20 height=20>

  2. #2
    Plutonium Lounger
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    Re: Fax Console Problem (XP SP 2)

    > I even unplugged the phone from the computer and from the phone jack and still the phone only rings once!

    Just to confirm that it is your computer answering the calls, can you check that your phone works correctly when you disconnect the computer from the phone line.

    StuartR

  3. #3
    Lounger
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    Re: Fax Console Problem (XP SP 2)

    Hello Stuart and all,

    I am even more confused now! I have done the following: unplugged the phone line from the computer and both of the telephones still only ring once. That would lead me to believe it is the answering machine. I turned off the computer and then I unplugged the phone with the answering machine and ... <img src=/S/fanfare.gif border=0 alt=fanfare width=31 height=23> ...the second phone still only rang once. Just for the fun of it, with the computer still off, I plugged in both phones and, of course, they only rang once. <span style="background-color: #FFFF00; color: #000000; font-weight: bold">I <img src=/S/rtfm.gif border=0 alt=rtfm width=24 height=23> for the phone with the answering machine yesterday</span hi> and I am at a loss, as usual. It appears to be set up correctly to answer at 6 rings. I thought I made the change to one ring through the computer!
    My goal is to be helpful in this forum <img src=/S/nope.gif border=0 alt=nope width=15 height=15> but unless I get a <img src=/S/newbrain.gif border=0 alt=newbrain width=21 height=22> ...
    Any more suggestions? Thank you for your time; you are appreciated!
    Cherie <img src=/S/brickwall.gif border=0 alt=brickwall width=25 height=15>

  4. #4
    Uranium Lounger
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    Re: Fax Console Problem (XP SP 2)

    I was going to ask the same question as Leif, but was also curious, does your phone service provider offer a voice mail service ?? Perhaps you should contact them and see if there is something in their system that has been set to answer after one ring.
    <IMG SRC=http://www.wopr.com/w3tuserpics/DocWatson_sig.gif>

  5. #5
    Plutonium Lounger Leif's Avatar
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    Re: Fax Console Problem (XP SP 2)

    What happens when you ring your own number?
    Do you hear an answering machine answer?
    Do you hear a fax answering?
    Or what?!!!

    Edited to add after re-reading what I wrote!:
    Just to clarify, I do mean call your own number from another telephone, and what do you hear on the line, rather than any ringing sounds within your house!

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