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  1. #1
    New Lounger
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    Jan 2001
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    HPPTA4.DLL (Office 2000 Premium SR-1)

    Hi there

    I have a user who is using Windows 98 and Office 2000 Premium SR-1. He is attached to a Novell Network with the Novell Client 32 using IP/SPX. He also has Windows networking installed for connection to an NT Server when in another office so has TCP/IP installed as well. He has been getting the following message when attempting to open Word

    Winword caused a General Protection Fault in module HPPTA4.DLL.

    Has anyone come across this problem before as the Microsoft Knowledge Base has nothing in it about this problem. Any assistance who be greatly appreciated.

    Regards

    Billy Low

  2. #2
    Gold Lounger
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    Feb 2001
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    Dublin, Ireland, Republic of
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    Re: HPPTA4.DLL (Office 2000 Premium SR-1)

    Just a guess, but it may be connected to a faulty Hewlett Packard Printer/Scanner driver.

    If you have any HP hardware it might be worthwhile to check for updated drivers and install them.

    Andrew C

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