Results 1 to 3 of 3
  1. #1
    2 Star Lounger
    Join Date
    Dec 2002
    Location
    Jackson, TN
    Posts
    180
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Computer Freezes on Email (XP Home SP2)

    A friend receives our church newsletter each day. They subscribe through Earthlink and have as an email program Earthlink's Total Access 2005. Everything was OK until they purchased a Dell Laptop. It too uses Earthlink and the Total Access program. Yet, each time I send out the newsletter and they try to open it, the laptop freezes (locks up) and they have to reboot. Even when the church office sends out a message (not the newsletter), their laptop does the same thing. The old computer's OS is Windows 2000 Office. The new laptop had Vista Home on it, but they removed it and installed XP Home. No one else's email freezes their laptop. Why would our email lockup the laptop but not the old computer?

  2. #2
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    23,571
    Thanks
    5
    Thanked 1,056 Times in 925 Posts

    Re: Computer Freezes on Email (XP Home SP2)

    1.) Did they obtain XP drivers for the laptop? Laptop hardware can be very tricky and using the OEM drivers is required (at least to start).
    2.) Is XP up-to-date with patches?
    3.) Is there some special content in the church newsletter that is not typically in other e-mail?

    Joe
    Joe

  3. #3
    Super Moderator
    Join Date
    Dec 2000
    Location
    Renton, Washington, USA
    Posts
    12,560
    Thanks
    0
    Thanked 4 Times in 4 Posts

    Re: Computer Freezes on Email (XP Home SP2)

    Being that Earthlink's Total Access 2005 is a Spyware Blocker, you need to check to see if the Church email "Domain" has been blocked.

    Why are you using Access 2005, did you download and install the current version from Earthlink?

    Also at http://www.earthlink.net/software/fr...access/sysreq/ Vista is NOT listed as a supporting OS.

    Now running HP Pavilion a6528p, with Win7 64 Bit OS.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •