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  1. #1
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    Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    Some weeks ago I created a second Personal Folders File. The first file was named 'Personal Folder' (i.e. singular) and the new second folder was named 'Personal Folders' (plural). I did this to transfer over our LAN a .pst to another user. After doing so I emptied the new Personal Folder and then tried to close it. When I do so I get the error message:

    The operation failed. An object could not be found

    I found the .pst file and moved it to the trash - and got an error message every time I opened Outlook. I put the .pst file back and repaired it (it didn't need repairing).

    This folder only now includes the trash - no files. Our Help Desk has no idea how to fix. Not a huge problem but a small irritation. Any ideas?

    Many thanks in advance.

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    No ideas, but I have a similar problem with O98 with a couple of Public Folders which I haven't had time to look at closely. So, I'll be watching with interest.
    Granville

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    If you've moved the pst file you'll need to remove or change the service settings for it (Tools | Services). If that's not what you meant, then sorry for the distraction.

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    Thanks for the idea OldDog.

    My Tools doesn't have an item 'Services'. Either it didn't exist in O98 or my IT department has disabled it. I checked under tools options but couldn't find the 'service settings' there.

    btw if I choose properties for this folder and then select advanced (where I suspect some of the settings may live) I get the same error message. strange.

    Many thanks for your suggestion - I will persevere

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    Just checked my O98 (8..5.6614.0) and I have the "Services" item. Maybe you need to talk to your nice IT people, or do I mean talk nicely to your IT people.

    Using the properties on the folder will let you get to the same settings as through "Tools" and "Services". Could be significant!
    Granville

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    I can't make out from your original posting exactly what it is you are trying to do, so I'm going to blunder in and hope to help.
    1. Are you using Outlook corporate? I assume you are, but find out fro definite through Help | About Microsoft Outlook and the second line will say 'Corporate or Workgroup' if you are.
    2. Once a personal folder service has been set up, Outlook will not let you change the location of the .pst file which underlies the service. You have to a) delete the old service (Tools | Services | select the old Personal Folders service and click Remove), then add a new Personal Folders Service which points at the new .pst file. (but see point 3)
    3. As you do not have Services under your Tools menu, you can get to the services through Start | Settings | Control Panel and then double click on the Mail icon. If there is more than one profile set up (or if you don't know) click on the Show Profiles button. Select the profile (you can see which one is used by default by looking in the last field of the dialogue box "When starting Outlook, use this profile") and click on Properties. This will display all the services available for that profile. You can add/remove Personal Folder services here.
    As you have not got Services under the Tools menu, I suppose you should interpret every "This will..." in this posting as "This should..." as you seem to have a strange installation.
    Don't know if any of this helps, but I hope it does.
    Silverback

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    1) no - not if there is no tools > services

    2) yes you can. close outlook and move the pst. open outlook and repoint it to the new location. if just switching psts, use file > open to open the new one and set it as the default then close the old one after moving items over.

    3) no services means it's imo mode. no profiles.

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    sounds like a ghost entry in the registry. you need need to create a new profile or edit the registry to remove the extra entry.

    i'd try the registry first, if you screw up nothing lost since you'll need a new profile anyway. <img src=/S/smile.gif border=0 alt=smile width=15 height=15>

    search for the pst name in the registry - the profile is under windows messaging subsystem. they are three entries for it, you only need two. the only hint for which of the two seemingly identical entries is the ghost is that the good entries are usually the closest together.

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    Bowlie,
    I saw your thread about deleting an old Outlook folder. Did you ever find a solution? I have the same problem, and really don't want to uninstall and reinstall Outlook to make the file go away!
    Nigel

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    Our help desk has finally fixed it. Don't know what this actually means but they deleted my profile and then re-established it. All of my preferences were lost and had to be reset (they could have told me that first) but I did lose the extra folder.

    Good luck

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    Thanks for the help. So what's a boy from BC doing in Switzerland? I am in Dallas, but grew up in Vancouver. Will be visiting family in Victoria over Thanksgiving. Greetings from this side of the pond!
    Nigel

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    Avoiding the payment of Canadian Income tax ... what else?

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    it was a ghost entry and by deleting the profile, the extra registry entry was removed (along with all others <img src=/S/smile.gif border=0 alt=smile width=15 height=15>). They could have edited the registry, but recreating the profile is easier and often less trouble since there is less chance for a screw-up.

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    I have a similar situation: 2 Personal Folders entries in the folders list pointing to the same .PST file. Only one entry in Control Panel -> Mail. Seems to work OK, but folders list is a wee scary.

    Is recreating the profile the suggested solution for this? During the recreation can I point to the existing .PST file; OR should I repoint after recreation; OR do I need to create a new .PST file and copy over?

    Outlook 98 on Netware network of Win98's with .PSTs on shared drives. Workgroup mode. Microsoft Mail and Internet mail services. Net Folders.

    I appended this to a related thread. IS this the preferred method or should I have started a new thread.

    Thanks

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    Re: Deleting Personal Folders File (Outlook 98 (8.5.5603.01))

    create a new profile and point to the old pst.

    you could edit the registry, if you have a lot of rules that would need to be recreated. your profile lists the pst in 3 keys and only 2 of those are valid - the 3rd is the cause of the ghost.

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