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  1. #1
    New Lounger
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    Bad startup - reconfigures (2007)

    Finally have to ask the wizards:

    Each and every time I open Outlook or Access 2007 the Office 2007 configuration and install process runs and eventually opens the application. In Outlook it runs a few more times after the app is open. I spent many hours on the phone with MS support and they tried to repair the problem with reinstalls, registry fixes, etc. and finally blamed it on the OS that they thought might have some missing or corrupt files (Vista Home Premium). I have even reinstalled the OS, etc. and the problem persists. Before I call support once again before my 90 days are up (oh, they were very pleasant and tried hard … even got to listen to some Hindi music oldies) … The rest of the Suite runs fine as do all other apps on the computer.

    I can find nothing I the KB about how to resolve the issue … some articles online that purport to solve issue for some, but not for others. This is not an isolated issue so I’m wondering if any of you experts can find the solution. Best I can figure (I’m no expert, just a normal user) is that something got left by the old uninstall of older version maybe? Once again MS has their head in the sand with a solution probably hidden in some obscure email.

    Appreciate any light you could shed on this bonus “feature”.
    This is NOT cross-posted in Access

  2. #2
    Gold Lounger Rebel's Avatar
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    Re: Bad startup - reconfigures (2007)

    Do you have ANY other version of Office (or another version of a single Office program) installed on your machine? If so, have a look at this article .
    John
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  3. #3
    New Lounger
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    Re: Bad startup - reconfigures (2007)

    Thanks for the response. No, I do not have any other Office apps (earlier versions) currently installed. Office 2003 and Visio 2003 had been running concurrently. Microsoft support had me uninstall both of them and then re-install 2007. MS even took over the computer and deleted all 2003 keys, files, etc. from the registry, etc. Later in the session he said he believed it to be something wrong with a .dll perhaps and to "cleanup the Vista install" as he thought a missing or corrupt system file may be at fault. Did all that and the problem is still hanging on. Have even tried the noreg key change to no avail. I am totally stumped at this point. Hopefully you or someone else will have the answer. Incidentally, I have never had an earlier version of Access on this unit and it only affects Outlook and Access.

  4. #4
    Gold Lounger Rebel's Avatar
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    Re: Bad startup - reconfigures (2007)

    I have no idea then <img src=/S/shrug.gif border=0 alt=shrug width=39 height=15> . Perhaps someone else may have a suggestion.
    John
    A Child's Mind, Once Stretched by Imagination...
    Never Regains Its Original Dimensions

  5. #5
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    Re: Bad startup - reconfigures (2007)

    When you reinstalled Vista did you update it before the Office install? As part of the Office installation did you create a Local Install Source? Did you install Office 2007 SP-1? Have you installed any Office language packs?

    Joe
    Joe

  6. #6
    New Lounger
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    Re: Bad startup - reconfigures (2007)

    Thanks for the response.

    Answers to your questions are:
    Vista is updated ... not to SP-1 yet though. Installed from DVD did not create local hard drive install source ... not quite sure of what you actually mean. Office SP-1 installed. No other language packs.

  7. #7
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    Re: Bad startup - reconfigures (2007)

    By default the Office 2007 installation routine keeps a copy of the .cab installation files on your HD. That saves you from having to have your original CD/DVD around when you install Office updates. At the end of the Office installation you are given the opportuninty to disable this feature.

    Joe
    Joe

  8. #8
    New Lounger
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    Re: Bad startup - reconfigures (2007)

    I really don't recall seeing that option. Does it make a difference? When I run repair, etc. it does not ask to insert disk.

  9. #9
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    Re: Bad startup - reconfigures (2007)

    Then I'd guess you have the LIS otherwise the repair would require a disk. Just taking a shot in the dark. Thought maybe Office might be getting confused if the LIS was not there.

    Joe
    Joe

  10. #10
    Silver Lounger t8ntlikly's Avatar
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    Re: Bad startup - reconfigures (2007)

    Just another shot in the dark, but you might try cleaning up the Windows Installer you can download it from here: Description of the Windows Installer CleanUp Utility
    I am having trouble with link2
    Thanks John
    Teamwork is essential; it gives the enemy other people to shoot at. (Murphy's War Laws #39)

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