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  1. #1
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    Opening .msg (Outlook 2003)

    On one of my computers I can not right click and open an attachment I receive in Outlook with a .msg extension. I works fine on my other PC.

  2. #2
    Plutonium Lounger
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    Re: Opening .msg (Outlook 2003)

    Do you have Google Desktop Search installed on the problem PC? There are reports that it interferes with opening .msg attachments.
    Can you save the attachment, then open the version saved to disk?
    Have you checked that the .msg extension is associated with Outlook? (In the File Types tab of Tools | Folder Options in Windows Explorer)

  3. #3
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    Re: Opening .msg (Outlook 2003)

    I shut down Google Desktop and it did not make any difference.
    MSG extension is associated with Outlook and the settings appear to be the same as on the PC that will open the message as in a message window.
    I saved the msg attachment, but when I open with the problem PC, just Outlook starts no message window. Doing the same on the PC that works, opens the message in a message window.

  4. #4
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    Re: Opening .msg (Outlook 2003)

    That makes me think that .msg files are associated with Outlook but not correctly - compare the association between the PCs.

  5. #5
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    Re: Opening .msg (Outlook 2003)

    I compared all the association settings and they appear exactly the same.

  6. #6
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    Re: Opening .msg (Outlook 2003)

    You might try Help | Detect and Repair from within Outlook. If that doesn't help either, I'm afraid I'm out of ideas, sorry.

  7. #7
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    Re: Opening .msg (Outlook 2003)

    Unfortunately shutting down GDS may not be sufficient. If it installed a DLL that remains in memory or replaced a DLL that Outlook needs you may need to unistall it to truly test whether it is the culprit. If it has the option to not be started at Windows startup you could try disabling GDS from starting automatically and rebooting your system before attempting any uninstall.

    Joe
    Joe

  8. #8
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    Re: Opening .msg (Outlook 2003)

    Is GDS the same as Google Desktop? I am not sure how to just shut down or remove just Google Desktop Search. (Google Desktop is installed on the computer that is opening msg files normally.

  9. #9
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    Re: Opening .msg (Outlook 2003)

    GDS = Google Desktop Search. I don't know if you can shut down or remove just that piece. On the PC with the problem, you need to try to disable Google desktop from starting at Windows boot, shut down Google desktop, re-boot the system and see what happens.

    Joe
    Joe

  10. #10
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    Re: Opening .msg (Outlook 2003)

    Success - uninstalling Google Desktop brought back the ability to open msg files both in Outlook and Explorer. I have not yet reinstalled Google Desktop, but I will in the next few days and see if the problem returns.

  11. #11
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    Re: Opening .msg (Outlook 2003)

    Before re-installing GDS you ought to check at Google to see if there is any information on the conflict.

    Joe
    Joe

  12. #12
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    Re: Opening .msg (Outlook 2003)

    Apparently the problem with msg files developed with Google Desktop ver. 5.5. I installed version 5.7.0802.22438 and all is well. No problem with msg files now.

  13. #13
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    Re: Opening .msg (Outlook 2003)

    Glad it is fixed. Thanks for posting back.

    Joe
    Joe

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