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  1. #1
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    Folder Not Accessible (XP SP2)

    I discovered that some, not all, folders within my Cocumens and SettingsAll UsersDocuments folder are "Not Accessible". Specifically, when trying to open the My Music folder I get a Not Accessible error message. I can open other folders just fine. Any suggestions as to what the problem is and how to change it?

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    Re: Folder Not Accessible (XP SP2)

    XP Home or Pro? Is the logged on user an administrator or regular user?

    Joe
    Joe

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    Re: Folder Not Accessible (XP SP2)

    Hi Jo, sorry I didn't provide all info. It's XP Home and I'm logged in as Administrator. However, with some more piddling around the problem got wierder and worse.
    I went into Save Mode and logged in with the safe mode system administrator. It couldn't access the My Music and My Pictures and a couple other folder either. So I tried to change the permissions on these folders. Not only did that not work, but the My Music and My Pictures folders disappeared! (And, yes, I have the "hide files" option turned off.). The mystery further deepens in that when I try to open a folder and give the the name My Music or My Pictures it says that these folders already exist even though they don't show up in Windows Explorer. I next tried to set permissions for the entire Documents folder and now it has disappeared and when I try to create it I am again advised that it already exists even though it doesn't appear. At this point I'm totally confused and would appreciate any help that may be forthcoming.

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    Re: Folder Not Accessible (XP SP2)

    Chuck

    I'm wondering how you're trying to access these folders. If it's from "My Documents" then special folders like My Music and My Pictures are actually just links/ pointers to real folders like documents and SettingsChuckMy DocumentsMy Music. Do all these links resolve as they should?

    Alan

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    Re: Folder Not Accessible (XP SP2)

    Subsequent to my previous post i ran AdAware and I now am able to install the program that hung up trying to access All Usersdoocumentsmy music. So that is all cleared up. However, I still have one wierd problem that I can live with.

    If I click on My Computer, then C:, then Documents and Settings, then All Users it doesn't display the Documents folder. However, if I use the Explorer address bar and enter Cocuments and SettingsAll UsersDocuments it displays the Documents contents. Furthermore, if I add My Music to the address bar it opens the My Music folder and I can drag and drop files into this folder! So all the folders are there and are seemingly accessible, they just don't always show up!

    This doesn't bother me particularly as I almost never access this folder, but it is a curious problem nevertheless.

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    Re: Folder Not Accessible (XP SP2)

    I think there is an issue here if you've set up a "Shared Documents" folder. Again Cocuments and SettingsAll UsersDocuments is one of those special folders that points to something "real". It might be pointing at Cocuments and SettingsAll UsersShared Documents. When you type it into the address bar, what folder becomes selected in the LEFT Explorer pane?

    Alan

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    Re: Folder Not Accessible (XP SP2)

    You're on to something there. With Cocuments and SettingsAll UsersDocuments in the address bar the folder list highlights the folder "Shared Documents"
    Another interesting fact, if I put Cocuments and SettingsAll UsersShared Documents in the address bar I get an error messag stating it cannot find it even though it shows up in the Folder list. This is all very curious, but as I mentioned before, it's not interfering with my normal operations, so I can live with it.

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    Re: Folder Not Accessible (XP SP2)

    Chuck,
    That is nothing unusual, since there is no "My Documents" for "All Users". The folder in that profile (ALLUSERSPROFILE) "Shared Documents", is the equivalent to "My Documents", and is used by all users and the Guest account.

    If I do the same as you, on a XP Home (though with Swedish spelling where it's needed) I get same result:
    "Cocuments and SettingsAll UsersDokument" in address bar takes me to "Cocuments and SettingsAll UsersDelade dokument"

    i.e. "Shared Documents", though the address bar still shows the address I typed (...Document).

    To conclude; there is no "My" in a profile for "All" <img src=/S/smile.gif border=0 alt=smile width=15 height=15>, and since everyone has access to it, the actual "Documents" folder appears as "Shared Documents" (for easy use). It's been like that since day 1, if one looks in the Cocuments and SettingsAll User's branch via Win Explorer there is no "Documents", only "Shared Documents". Though via command prompt the real/actual name is shown.

    But I just found a case: "Shared Documents" folder renamed to "Documents"?
    Symptoms:
    "The Shared Documents folder may get renamed to Documents. The changes may be reflected in Windows Explorer, My Computer and other areas. Also, accessing the folder may cause Access Denied error message."

    Sorry Chuck, I have not read through and verified everything on that page (but it's from MVP [Windows Desktop] Ramesh Srinivasan so it sure should be OK, but maybe not your case), since I have little time now, but you can look at it if you like. It could be a missing Desktop.ini file or something.

    And yes, the other way round, if I put "Cocuments and SettingsAll UsersShared Documents" (but the Swedish equivalent of "Shared Documents") in the address bar I also get an error message. But it doesn't jump to the folder in left pane.

    As to the other, main, issue: A Safe Mode test is good to do. But one has to remember some things, ex. that: let's say I have a "normal account" with admin privileges that I use in Normal Mode (your case), and I set my profile to private. When I then use Safe Mode and chose to login via the XP Home's Safe Mode Administrator account I have no access to the "normal account's" profile (My Doc etc), since I did set it as private.

    So in <post#=705,860>post 705,860</post#> when in Safe Mode as Administrator, did you try the Administrator's My Doc. or did you try to access the profile of your normal account?

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    Re: Folder Not Accessible (XP SP2)

    Sorry Chuck. I meant to say that the Cocuments and SettingsAll UsersDocuments is the real folder (as revealed by a command prompt DIR) and the "Shared Documents" is the link, which appears as the special folder. These usually have some sort of embellishment on the icon of the folder. Windows XP stores the location of per-user special folders (including Internet Explorer Favorites location) here:

    [HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVe rsionExplorerUser Shell Folders]

    More info here:
    Windows XP Visual Guidelines: Folders & Layouts
    Special Folders - Wikipedia, the free encyclopedia

    Alan

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    Re: Folder Not Accessible (XP SP2)

    Hi Alan,
    I understood you meant the other way round, yep it's real, and not so much points to, but appears in Windwos Explrer/My Computer (i.e. the shell) as "Shared Documents".

    To add to the per-user, User Shell Folders in your post, here's the *per-machine shell folders* stored:

    HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentV ersionExplorerUser Shell Folders

    Half way down on this page: Reset the Shell Folders paths to defaults

    But I don't say that Chuck needs to reset the Shell folders' paths, they are just mentioned on this page. Though he can look at the current values. Haven't looked too close to the issue.

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    Re: Folder Not Accessible (XP SP2)

    Yep, that's a better way to express it. In fact (on my XP Pro) the "Shared Documents" is registered by the system as CommonDocuments (046) and refers to Cocuments and SettingsAll UsersDocuments.

    Alan

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    Re: Folder Not Accessible (XP SP2)

    Thanks to all for the explanations. At least now I have some limited understanding of what's going on, and at least the initial problem of loading a new program has been solved.

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