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  1. #1
    Lounger
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    Previewer broken (OL 7.0 Windows XP)

    Without any intentional change in my configuration, I've started getting an error message when I try to open a forwarded email -- you know, somebody likes the joke and forwards it their entire address book. <img src=/S/confused.gif border=0 alt=confused width=15 height=20>

    The error message is: "The file cannot be previewed because of an error with the following previewer Microsoft Office message and item previewer. To open this file in its own program double click it." And of course nothing happens when I double click. This error occurs ONLY with forwarded email. If there is an attached file (Word document, Power Point, etc.), I don't get an error message and I can open the file in its program.

    The only thing I've tried is to run the repair program from the instillation disc ... to no avail.

    Any help wold be appreciated.

    --cgb--

  2. #2
    Super Moderator jscher2000's Avatar
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    Re: Previewer broken (OL 7.0 Windows XP)

    Are you running Outlook 2007? This has been reported as a problem that can arise when you use Google Desktop Search.

    In Outlook 2000-2003, are you using Word as your email editor? If so, try using Outlook at your email editor.
    More info from Microsoft: Turn Word on or off as your e-mail editor or viewer - Outlook @ Microsoft Office Online

  3. #3
    Plutonium Lounger Leif's Avatar
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    Re: Previewer broken (OL 7.0 Windows XP)

    A quick Google seems to infer it's.. er.. Google Desktop.

    See this thread at Google Groups and this at Office-Outlook.com.
    <hr>"I had the same problem and I uninstalled Google Desktop and that solved the problem."<hr>

  4. #4
    Lounger
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    Re: Previewer broken (OL 7.0 Windows XP)

    Thanks!

    The Google Groups solution did the trick.

    --cgb--

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