Errors on startup

[MikeDenson]

Suddenly Photodraw has stopped working. Windows 2000 Pro tells me Photodraw has generated errors and an error list is being created. I uninstalled PD, and reinstalled it on another drive. Still the same problem. I looked in the Microsoft Knowledgebase but didn't see anything that looked helpful. Any idea what has happened?

[MaryJ]

does it mention a file name in the error message - something like "photodraw.exe has craused a page falut in some.dll..."

[MikeDenson]

Mary,

I responded via email but thought I use this medium also. No, there is no mention of a file other than PhotoDraw.exe. I have uninstalled and reinstalled both PhotoDraw and Windows 2000, but with no luck. This really has me puzzled. It runs fine on my laptop with the same configuration, but refuses to run on my desktop.

[karlkolbus]

Mary:
I'm having the same problem. The error messagae says: "PHOTODRW.EXE has generated errors and will be closed by windows. You will have to restart the program." I checked security settings and all users have all rights enabled. Following is a copy of the error log. Any info. would be GREATLY appreciated. Likewise, a search of MS KB turned up nadda.
Thanks
Karl

Application exception occurred:
App: photodrw.exe (pid=1988)
When: 1/16/2002 @ 18:57:54.263
Exception number: c0000005 (access violation)

*----> System Information <----*
Computer Name: HAL-1300
User Name: Karl Kolbus
Number of Processors: 1
Processor Type: x86 Family 6 Model 4 Stepping 2
Windows 2000 Version: 5.0
Current Build: 2195
Service Pack: 2
Current Type: Uniprocessor Free
Registered Organization: Mequon Consulting Corp.
Registered Owner: Karl Kolbus

*----> Task List <----*
0 Idle.exe
8 System.exe
140 SMSS.exe
168 CSRSS.exe
188 WINLOGON.exe
216 SERVICES.exe
228 LSASS.exe
396 svchost.exe
440 spoolsv.exe
472 msdtc.exe
580 svchost.exe
636 regsvc.exe
112 mstask.exe
712 tcpsvcs.exe
728 stisvc.exe
776 TMNTSRV.exe
880 pccntupd.exe
916 vsmon.exe
928 WinMgmt.exe
944 mspmspsv.exe
956 mqsvc.exe
1060 minilog.exe
1144 explorer.exe
1336 AsusProb.exe
1380 point32.exe
1388 ONETOU~2.exe
1396 Pop3trap.exe
1404 WebTrapNT.exe
1412 realplay.exe
1420 uaserver.exe
1428 DiscoveryServic.exe
1460 PNTIOMON.exe
1552 zonealarm.exe
1592 MSOFFICE.exe
1652 hh.exe
1988 PHOTODRW.exe
1532 DRWTSN32.exe
0 _Total.exe

(30000000 - 30160000)
(77F80000 - 77FFB000)
(306C0000 - 30A65000)
(77DB0000 - 77E0B000)
(77E80000 - 77F35000)
(77D40000 - 77DB0000)
(77F40000 - 77F7C000)
(77E10000 - 77E74000)
(77A50000 - 77B46000)
(77820000 - 77827000)
(759B0000 - 759B6000)
(5F400000 - 5F4F0000)
(78000000 - 78046000)
(76B30000 - 76B6E000)
(70BD0000 - 70C34000)
(71780000 - 7180A000)
(782F0000 - 78532000)
(77800000 - 7781D000)
(779B0000 - 77A4B000)
(780C0000 - 7814D000)
(75E60000 - 75E7A000)
(75090000 - 750A0000)
(30300000 - 3036C000)
(10000000 - 10015000)
(61210000 - 6121C000)
(775A0000 - 77625000)
(30370000 - 3041B000)
(77570000 - 775A0000)
(30420000 - 3049C000)
(32900000 - 32D90000)
(772B0000 - 7731C000)
(77840000 - 7787C000)
(770C0000 - 770E3000)
(32000000 - 321A1000)
(321B0000 - 328F7000)

State Dump for Thread Id 0x508

eax=0000000a ebx=d309f791 ecx=00000000 edx=01442ff6 esi=0000000a edi=01443000
eip=300ce957 esp=0012db88 ebp=0012eea8 iopl=0 nv up ei pl nz ac po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000216


function: <nosymbols>
300ce941 55 push ebp
300ce942 56 push esi
300ce943 8b742414 mov esi,[esp+0x14] ss:0118b15b=????????
300ce947 57 push edi
300ce948 8b7c2414 mov edi,[esp+0x14] ss:0118b15b=????????
300ce94c 8bd7 mov edx,edi
300ce94e 33c9 xor ecx,ecx
300ce950 8bc6 mov eax,esi
300ce952 2bd6 sub edx,esi
300ce954 8b1c02 mov ebx,[edx+eax] ds:0000000a=????????
FAULT ->300ce957 8b28 mov ebp,[eax] ds:0000000a=????????
300ce959 3bdd cmp ebx,ebp
300ce95b 7512 jnz 300d2a6f
300ce95d 41 inc ecx
300ce95e 83c004 add eax,0x4
300ce961 83f904 cmp ecx,0x4
300ce964 7cee jl 300d1d54
300ce966 33c0 xor eax,eax
300ce968 5f pop edi
300ce969 5e pop esi
300ce96a 5d pop ebp
300ce96b 5b pop ebx

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0012EEA8 30071A27 0012ECDC 00000000 016B0F7C 0012DBD8 photodrw!<nosymbols>
00000000 00000000 00000000 00000000 00000000 00000000 photodrw!<nosymbols>

*----> Raw Stack Dump <----*
0012db88 20 f5 75 00 00 30 44 01 - a8 ee 12 00 0a 00 00 00 .u..0D.........
0012db98 a7 e9 0c 30 00 30 44 01 - 0a 00 00 00 20 f5 75 00 ...0.0D..... .u.
0012dba8 0a 00 00 00 a4 ed 12 00 - 97 e8 0c 30 0a 00 00 00 ...........0....
0012dbb8 00 00 00 00 01 00 00 00 - 56 15 07 30 0a 00 00 00 ........V..0....
0012dbc8 00 00 00 00 64 ef 12 00 - 7c 0f 6b 01 78 00 00 00 ....d...|.k.x...
0012dbd8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dbe8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dbf8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dc08 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dc18 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dc28 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dc38 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dc48 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dc58 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dc68 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dc78 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dc88 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dc98 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dca8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0012dcb8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

State Dump for Thread Id 0x660

eax=77d50c62 ebx=0013f5b8 ecx=0013f45c edx=00000000 esi=0013f4d0 edi=00000100
eip=77f82a84 esp=0122fe28 ebp=0122ff74 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000206


function: ZwReplyWaitReceivePortEx
77f82a79 b8ac000000 mov eax,0xac
77f82a7e 8d542404 lea edx,[esp+0x4] ss:0228d3fb=????????
77f82a82 cd2e int 2e
77f82a84 c21400 ret 0x14

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0122FF74 77D50781 77D50D7F 0013F4D0 00000000 4013EF98 ntdll!ZwReplyWaitReceivePortEx
0122FFA8 77D50C7A 0013E308 0122FFEC 77E8758A 0013F5B8 rpcrt4!RpcBindingSetOption
0122FFB4 77E8758A 0013F5B8 00000000 4013EF98 0013F5B8 rpcrt4!RpcBindingSetOption
0122FFEC 00000000 77D50C62 0013F5B8 00000000 2B4D4F43 kernel32!SetFilePointer

*----> Raw Stack Dump <----*
0122fe28 2d 09 d5 77 b4 00 00 00 - 54 ff 22 01 00 00 00 00 -..w....T.".....
0122fe38 50 22 14 00 58 ff 22 01 - c0 cc 13 00 08 e3 13 00 P"..X.".........
0122fe48 b8 f5 13 00 d0 26 7e 82 - b4 bb 95 be d0 0c 45 80 .....&~.......E.
0122fe58 34 00 00 c0 80 f1 7d 82 - 71 36 4a 80 b8 88 00 e1 4.....}.q6J.....
0122fe68 b0 bc 95 be b8 88 00 e1 - 00 00 00 00 00 00 00 00 ................
0122fe78 02 02 00 00 68 10 45 80 - 01 00 00 00 80 f1 7d 82 ....h.E.......}.
0122fe88 00 00 00 00 10 00 f8 00 - aa 5c 2f 82 7c 00 f8 00 ........./.|...
0122fe98 ba 5c 2f 82 68 26 7e 82 - b8 88 00 e1 00 00 00 00 ./.h&~.........
0122fea8 1f 00 00 00 d0 26 7e 82 - d0 26 7e 82 00 00 00 00 .....&~..&~.....
0122feb8 01 00 00 00 10 bc 95 be - 00 00 00 00 98 d3 75 e3 ..............u.
0122fec8 d4 bb 95 be 00 00 00 00 - 91 4e 41 80 d0 27 7e 82 .........NA..'~.
0122fed8 80 f1 7d 82 c4 bc 95 be - a8 04 45 80 04 00 00 00 ..}.......E.....
0122fee8 a8 5c 2f 82 97 db 49 80 - 80 f3 12 00 00 00 00 00 ./...I.........
0122fef8 48 f3 12 00 a7 2a 04 00 - 00 00 00 00 00 00 00 00 H....*..........
0122ff08 01 00 00 00 19 00 02 00 - 40 2a 50 c0 7a 00 00 00 ........@*P.z...
0122ff18 00 00 00 00 40 2a 50 c0 - 7a 00 00 00 09 a3 4c 5f ....@*P.z.....L_
0122ff28 90 28 50 c0 80 f7 10 82 - 20 20 10 82 00 00 00 00 .(P..... ......
0122ff38 b0 21 10 82 60 bc 95 be - 46 02 00 00 ec d8 42 80 .!..`...F.....B.
0122ff48 10 2f 06 80 80 21 10 82 - 20 20 10 82 70 bc 95 be ./...!.. ..p...
0122ff58 00 a2 2f 4d ff ff ff ff - 50 fe 22 01 ff ff ff ff ../M....P.".....

State Dump for Thread Id 0x4ec

eax=00000000 ebx=32cbb678 ecx=000000c0 edx=00000000 esi=77f82226 edi=0133ff18
eip=77f82231 esp=0133ff04 ebp=0133ff20 iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000206


function: ZwDelayExecution
77f82226 b832000000 mov eax,0x32
77f8222b 8d542404 lea edx,[esp+0x4] ss:0239d4d7=????????
77f8222f cd2e int 2e
77f82231 c20800 ret 0x8

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0133FF20 77E86784 000001F4 00000000 32965FF9 000001F4 ntdll!ZwDelayExecution
0133FF70 32A2E79D 0075027F 32902080 0075D110 7800A3C0 kernel32!Sleep
0133FFB4 77E8758A 0075D110 32902080 00000001 0075D110 pd1serv!<nosymbols>
0133FFEC 00000000 00000000 00000000 00000000 00000000 kernel32!SetFilePointer

State Dump for Thread Id 0x47c

eax=32987462 ebx=00000000 ecx=00000101 edx=00000000 esi=77f827dd edi=00000160
eip=77f827e8 esp=0143feb0 ebp=0143fed4 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000 efl=00000246


function: NtWaitForSingleObject
77f827dd b8ea000000 mov eax,0xea
77f827e2 8d542404 lea edx,[esp+0x4] ss:0249d483=????????
77f827e6 cd2e int 2e
77f827e8 c20c00 ret 0xc
77f827eb 8b4124 mov eax,[ecx+0x24] ds:0105d6d3=????????
77f827ee 39420c cmp [edx+0xc],eax ds:0105d5d2=????????
77f827f1 0f85c9100000 jne NtQueryDefaultLocale+0x115 (77f838c0)
77f827f7 ff4208 inc dword ptr [edx+0x8] ds:0105d5d2=????????
77f827fa 33c0 xor eax,eax
77f827fc c20400 ret 0x4
77f827ff 90 nop
77f82800 ff4a04 dec dword ptr [edx+0x4] ds:0105d5d2=????????
77f82803 c20400 ret 0x4

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1 Param#2 Param#3 Param#4 Function Name
0143FED4 77E86A3D 00000160 FFFFFFFF 00000000 329874B4 ntdll!NtWaitForSingleObject
0143FF70 32A2E79D 0075027F 00000001 0075D1F8 7800A3C0 kernel32!WaitForSingleObject
0143FFB4 77E8758A 0075D1F8 00000001 0075D110 0075D1F8 pd1serv!<nosymbols>
0143FFEC 00000000 7800A361 0075D1F8 00000000 00000008 kernel32!SetFilePointer

*----> Raw Stack Dump <----*
0143feb0 15 6a e8 77 60 01 00 00 - 00 00 00 00 00 00 00 00 .j.w`...........
0143fec0 01 00 00 00 d0 d1 75 00 - 98 d1 75 00 64 ff 43 01 ......u...u.d.C.
0143fed0 64 ff 43 01 70 ff 43 01 - 3d 6a e8 77 60 01 00 00 d.C.p.C.=j.w`...
0143fee0 ff ff ff ff 00 00 00 00 - b4 74 98 32 60 01 00 00 .........t.2`...
0143fef0 ff ff ff ff 01 00 00 00 - d0 d1 75 00 f8 d1 75 00 ..........u...u.
0143ff00 01 00 00 00 d0 a8 41 82 - 60 fd 41 82 c0 88 3a 82 ......A.`.A...:.
0143ff10 d8 d1 84 e1 1b 51 45 80 - 00 00 00 82 00 00 00 02 .....QE.........
0143ff20 64 fc 95 be 15 26 4a 80 - 88 2d 7e 82 80 f7 10 82 d....&J..-~.....
0143ff30 a0 bd 0e 82 00 00 00 00 - 30 bf 0e 82 60 fc 95 be ........0...`...
0143ff40 46 02 00 00 ec d8 42 80 - 10 2f 06 80 00 bf 0e 82 F.....B../......
0143ff50 a0 bd 0e 82 98 d1 75 00 - ff ff ff ff 00 00 00 00 ......u.........
0143ff60 f4 fe 43 01 a4 ff 43 01 - 48 de bf 32 03 00 00 00 ..C...C.H..2....
0143ff70 b4 ff 43 01 9d e7 a2 32 - 7f 02 75 00 01 00 00 00 ..C....2..u.....
0143ff80 f8 d1 75 00 c0 a3 00 78 - d0 d1 75 00 01 00 00 00 ..u....x..u.....
0143ff90 10 d1 75 00 f8 d1 75 00 - a0 bd 0e 82 8c ff 43 01 ..u...u.......C.
0143ffa0 77 0d 43 80 dc ff 43 01 - 11 db 00 78 a0 41 03 78 w.C...C....x.A.x
0143ffb0 00 00 00 00 ec ff 43 01 - 8a 75 e8 77 f8 d1 75 00 ......C..u.w..u.
0143ffc0 01 00 00 00 10 d1 75 00 - f8 d1 75 00 00 b0 fd 7f ......u...u.....
0143ffd0 61 a3 00 78 c0 ff 43 01 - 61 a3 00 78 ff ff ff ff a..x..C.a..x....
0143ffe0 5b 61 e8 77 80 b5 e8 77 - 00 00 00 00 00 00 00 00 [a.w...w........

[karlkolbus]

Addendum:
This version of Photodraw (came with Off 2000 Premium) was working properly on an older system. This is a new install on a new system with WIN2000 sp2, Off 2000 SR1a with all updates (except Outlook security patches), dual-boot (WIN98SE) to support some older devices, plenty of disk and memory, 1.3 GHz, latest bios. Hardware additions are a networked Xerox Phaser 860 and Visioneer 8700 scanner. Photodraw install, uninstall, reinstall all seem to complete fine, but generates the error immediately on execution. This has never worked on this system, but I will try installing it on the older 800Mhz system under WIN98SE as the only O.S. Will let you know what happens.

Regards,

Karl

[MikeDenson]

Karl,

I've given up trying to get PhotoDraw to work on my desktop; however it
works great on my laptop, both running Windows 2000 Pro. It
seems as though my problem with PD developed when I loaded Diablo, which is not
installed on my laptop. This doesn't make sense to me, but it seems to be
what happened.
Like you, I've never found a decent answer. It's been awhile but I recall
finding a reference to the error at Microsoft, but it didn't work.

Good Luck...

Mike

[BillyLow]

Mike

I am having the same problem. Can you tell me how you managed to gain access to the error log? Which error log is it and does it require a special software tool to view it. I noticed my problem after I installed Works Suite 2002. I uninstalled it and then uninstalled Photodraw. After re-isnatllation the same problem occurred. I am at a complete loss.

[Klinkehoffen]

Hi BillyLow,
I realise that you posted this error a very long time ago & may well have a fix for your PhotoDraw error by now, but as I have just had the same error, I thought that I would send you the fix that I have found in case it helps you.

[skitterbug]

Wow, it really does work! Mine crashed and burned just not too long ago! I have been missing quite a few features that I use within this program and have tried reinstall, uninstall, etc., etc., that others had and nothing fixed it. Your discovery works! I even had tried using the Win95 compatibility and the Win2000 compatibility but I hadn't tried Win98! <img src=/S/nope.gif border=0 alt=nope width=15 height=15> Wonder why that one works and the other two didn't? <img src=/S/scratch.gif border=0 alt=scratch width=25 height=29> None-the-less, I really appreciate your sharing of this information because I am now up and running once again!!! Boy, do I appreciate you help!! THANK YOU! <img src=/S/clapping.gif border=0 alt=clapping width=19 height=23> and welcome to the lounge! <img src=/S/bananas.gif border=0 alt=bananas width=33 height=35> <img src=/S/grin.gif border=0 alt=grin width=15 height=15>

[Klinkehoffen]

No worries, Skitterbug. Glad to help