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  1. #1
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    Tools | Rules Wizard doesn't work -- need help pls (Outlook 2002 SP3)

    I need to modify some of my rules for dealing with incoming emails, but when I go to Tools | Rules Wizard, absolutely nothing happens. I just end u p back in Outlook looking at emails. Can anyone tell me what to do?

    Thanks
    Bob CHapman

  2. #2
    Plutonium Lounger
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    Re: Tools | Rules Wizard doesn't work -- need help pls (Outlook 2002 SP3)

    Select Help | About Microsoft Outlook... and click Disabled Items... - anything listed there?
    Also try Help | Detect and Repair...

  3. #3
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    Re: Tools | Rules Wizard doesn't work -- need help pls (Outlook 2002 SP3)

    There is something called "mailbuddy" which is disabled: my system won't run at all with it enabled. That's the only thing that shows in the Disabled list.
    Bob

  4. #4
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    Re: Tools | Rules Wizard doesn't work -- need help pls (Outlook 2002 SP3)

    MailBuddy is a spam filter that comes with ZoneAlarm. If Outlook won't run with it enabled, I'd uninstall the add-in (Tools | Options..., Other tab, Advanced Options...)

    Have you tried Help | Detect and Repair?

  5. #5
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    Re: Tools | Rules Wizard doesn't work -- need help pls (Outlook 2002 SP3)

    Hans-
    Thanks for your responses!
    I have deleted Mailbuddy and a couple of other "hangers-on" in addition. And i did the Help | Detect and Repair.
    Unfortunately, none of these solved the problem.
    Have you any further suggestions?

    Thanks
    Bob

  6. #6
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    Re: Tools | Rules Wizard doesn't work -- need help pls (Outlook 2002 SP3)

    Is this a work PC that might have restrictions configured?

    Joe
    Joe

  7. #7
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    Re: Tools | Rules Wizard doesn't work -- need help pls (Outlook 2002 SP3)

    Joe-
    Nope. Just my home PC. Running Zone Alarm to keep the bad guys out, but that's the only sort of "restriction" that I'm aware of.
    Bob

  8. #8
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    Re: Tools | Rules Wizard doesn't work -- need help pls (Outlook 2002 SP3)

    Sorry, I'm out of ideas, except for reinstalling Office XP... <img src=/S/sad.gif border=0 alt=sad width=15 height=15>

  9. #9
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    Re: Tools | Rules Wizard doesn't work -- need help pls (Outlook 2002 SP3)

    Thanks everyone for your comments. I was hoping to avoid reloading Office, but maybe that's the only solution!
    Bob

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